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Academic SEEK Student Support Counselor (HEOa) (SEEK Program)

POSITION DETAILS

SEEK (Search for Education, Elevation, and Knowledge) is a higher education opportunity program established at the senior CUNY colleges to provide comprehensive academic support to assist capable students who otherwise might not be able to attend college. Provides educational programs, academic advice, and assistance to SEEK students. The Academic SEEK Student Support Counselor reports directly to the SEEK Program Director.

Duties and responsibilities include but are not limited to:

+ Conduct outreach to students flagged for academic risk, registration issues, financial aid holds, and other barriers to success.

+ Assesses students’ academic, personal, and career development needs.

+ Support SEEK’s enrollment, advisement, and retention processes, including new-student onboarding, orientation, and ongoing touchpoints.

+ Build strong partnerships with faculty, academic departments, and administrative units to address barriers to student success.

+ Create and oversee programming that enhances student skill-building, personal development, and learning outcomes.

+ Assist with implementing targeted retention campaigns, progression initiatives, and academic interventions.

+ Provides personal, career, and educational advising to individuals and groups; maintains student files and contact data.

+ Initiate, develop, and deliver workshops, panels, presentations, and special programs that support students’ growth and coordinate retention services with campus partners.

+ Advocate for the needs and concerns of SEEK students, ensuring access to appropriate support services and accommodations.

+ Participate in program planning and assessment.

QUALIFICATIONS

A Master's degree in an appropriate discipline (e.g., counseling, guidance, social work, or psychology) and two years' related experience.

+ Experience implementing student support, enrollment, and retention strategies, including academic success coaching, intrusive advising, case management, or similar high-touch student engagement models.

+ Exceptional attention to detail, time management, and organizational skills, with the ability to prioritize competing demands, follow through on tasks, and proactively identify and resolve student concerns.

+ Ability to work productively in a dynamic student-focused and customer-responsive environment.

+ Familiarity and comfort with CRM and collegiate case-management systems.

Preferred Qualifications

+ Minimum of 5–6 years of progressively responsible experience in counseling, academic advisement, student success, or related student-services roles.

+ Proficiency in educational technology, learning management systems, and data analytics tools.

CUNY TITLE OVERVIEW

Provides educational programs, academic advice, and counseling assistance to students in one of CUNY's comprehensive support programs.

- Provides advice and counsel to students covering academic, social, career, and related issues, making appropriate referrals as needed

- Determines areas of need and develops and teaches orientation programs, seminars, student workshops, and other activities

- Develops interventions related to student academic status and success

- Reports on activities and outcomes, assisting with report-writing and data collection

- Collaborates with academic and student support departments to ensure students are utilizing available services and programming

- Performs related duties as assigned.

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

$86,741 - $94,909 - Salary commensurate with education and experience.

HOW TO APPLY

In order to be considered for this position, applicants must include a cover letter, resume, and contact information for three references (email and telephone). Please upload all materials as ONE DOCUMENT in doc, pdf, or rtf format.

You may only apply online through the CUNY.edu job board.

To apply:

Please go to www.CUNY.jobs.

Filter by Job Location by clicking on York College. The title of this position is Academic SEEK Student Support Counselor, Job ID # 31516. Click on the title to view the entire job announcement.

Click the ‘Apply Now’ tab and follow the prompts from there, including creating an account or logging into a previously created account.

York College/CUNY is an EEO/AA/IRCA/ADA Employer.

CLOSING DATE

January 15, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

31516

Location

York College