"Alerted.org

Adecco is currently assisting one of its top tech clients in their search for an **Customer Success Engineer** working in **Boston, MA, 2109 (Onsite)**

Pay Range:- $28 - 37/ Hour

Shift availability: Mon-Fri 8am-5pm

Role Summary:

We are seeking a skilled Customer Success Engineer to provide expert technical service and customer support for commercial and industrial digital printing presses. In this role, you will be the frontline technical expert, ensuring optimal performance and uptime of advanced printing equipment at customer sites.

This position combines technical proficiency with a customer-first mindset, helping clients achieve long-term success with their digital printing solutions.

Key Responsibilities:

+ Deliver onsite technical service for commercial and industrial digital printing presses.

+ Diagnose, troubleshoot, and repair electromechanical systems to maintain press reliability.

+ Provide onboarding and startup support to help customers ramp up quickly and confidently.

+ Conduct on-press training and coaching to build operator skills and maximize press capabilities.

+ Utilize advanced diagnostic tools, including AI-driven and remote support technologies, to accelerate troubleshooting and improve service efficiency.

+ Offer input on operational methods and programs impacting business strategy within the assigned region.

+ Apply knowledge of electrophotography and digital printing processes to resolve complex issues.

Qualifications:

+ Proven experience in field technical service for commercial printing presses or color copiers.

+ Strong electromechanical problem-solving skills.

+ Excellent communication and customer relationship management skills.

+ Proficiency in computer programs used for hardware interfacing and diagnostics.

+ Reliable transportation for onsite customer visits.

Preferred Skills:

+ Familiarity with digital printing technologies and workflows.

+ Ability to work independently and manage multiple customer engagements.

+ Strong analytical and troubleshooting capabilities.

**Pay Details:** $28.00 to $37.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.