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Position Summary

The Program Manager is responsible for the day-to-day coordination and oversight of Project Street Beat’s HIV prevention, care coordination, and outreach services across Regions 1 and 2. This role focuses on effective service deployment, grant performance, and cross-regional alignment to ensure the delivery of high-quality, mission-driven care.

The Manager supervises case managers and program staff, manages staff scheduling, and oversees mobile unit and community-based operations. They ensure compliance with all grant deliverables, foster strong community partnerships, and contribute to strategic program planning and performance improvement.

As a key leader within the program, the Manager ensures that services are efficient, equitable, and responsive to the needs of underserved communities. The Manager will also provide direct services to support program goals and must be available to work evenings and weekends for community events and outreach activities.

Essential Job Duties and Responsibilities

Program Strategy, Oversight & Performance Management – 25%

•Lead the day-to-day oversight of PSB’s HIV prevention, care coordination, and outreach programs, ensuring high-quality, efficient, and culturally responsive service delivery across Regions 1 and 2.

•Monitor and evaluate performance against grant deliverables and service goals; identify gaps and implement corrective strategies.

Contribute to program design, reporting, and quality improvement planning in coordination with leadership.

• Ensure program workflows, documentation, and reporting are aligned with funder expectations and agency standards.

Scheduling & Service Logistics Coordination – 20%

• Develop and manage staff schedules and service deployment plans across community-based and clinical sites.

• Ensure timely coordination of outreach events, clinical operations, and transportation logistics across Regions 1 and 2.

• Troubleshoot logistical challenges, including weather disruptions, staffing gaps, and last-minute schedule changes to maintain continuity of services.

• Act as the central point of contact for all scheduling and service readiness activities.

Staff Supervision, Development & Support – 20%

• Directly supervise case managers and additional program staff (e.g., navigators, outreach workers, engagement specialists).

• Provide structured supervision, mentorship, and performance management in alignment with program goals and agency values.

• Conduct team meetings, implement training plans, and foster a collaborative and mission-driven team environment.

• Lead onboarding, orientation, and continued coaching of new hires to ensure role clarity and effectiveness.

Community Engagement & Strategic Partnerships – 15%

• Build and sustain collaborative partnerships with community-based organizations, service providers, and site hosts to strengthen PSB’s outreach footprint.

• Represent PSB at coalition meetings, health fairs, and events to increase visibility, generate referrals, and secure service delivery locations.

• Identify emerging community needs and partner opportunities to inform outreach strategy and site selection.

Compliance, Quality Assurance & Risk Management – 10%

• Ensure strict adherence to grant requirements, regulatory standards, and agency protocols in all program activities.

• Support internal audits, site visits, and compliance reviews; address deficiencies and lead corrective action planning when needed.

Promote a culture of accountability, quality improvement, and risk awareness among staff.

Procurement, Inventory & Resource Coordination – 10%

• Oversee coordination of supply orders and resource distribution in partnership with administrative support staff.

• Monitor program inventory levels, ensuring availability of incentives, outreach materials, and testing supplies.

• Ensure that procurement activities align with grant budgets and reporting requirements.

Core Competencies

• Commitment to PPGNY’s mission related to bodily autonomy, health equity, and racial and gender justice.

• Demonstrated understanding of racial equity and its impact on healthcare systems.

• Strong relationship-building and communication skills across lines of difference including race, class, gender identity, sexual orientation, age, and ability.

• Ability to manage and mentor a diverse team while fostering an inclusive and equitable culture.

• Culturally responsive, compassionate approach to working with clients and communities.

Required Skills & Abilities

• Leadership & Supervision: Proven ability to lead, coach, and support a multidisciplinary team in a fast-paced, mission-driven environment.

• Communication & Interpersonal: Strong verbal, written, and interpersonal communication skills; ability to build trust and collaborate across diverse stakeholders and communities.

• Organizational & Problem-Solving: Excellent time management, organizational, and critical thinking skills; able to manage competing priorities and make data-informed decisions.

• Technical Proficiency: Proficient in Microsoft Office Suite; experience with electronic health records and data systems; ability to navigate and utilize client tracking or reporting databases.

• Cultural Competence: Demonstrated cultural humility and ability to provide trauma-informed, nonjudgmental support to individuals impacted by HIV, housing instability, substance use, or systemic inequities.

• Language Skills (Preferred): Bilingual in Spanish or other languages is a plus.

REQUIRED QUALIFICATIONS

+ Minimum: Bachelor’s degree or CASAC certification and at least 1 year of case management experience.

+ Preferred: 3 years of case management experience (including 1 year in HIV services) and experience with underserved populations (e.g., individuals impacted by HIV, housing instability, substance use, or incarceration).

+ Familiarity with Project Street Beat’s focus communities and commitment to harm reduction.

+ Fluency in Spanish or another language preferred.

PHYSICAL DEMANDS

+ This position requires a combination of office-based work and field-based presence.

+ Ability to sit for extended periods and work at a computer.

+ Ability to stand, walk, and move frequently during outreach events and site visits.

+ Occasional lifting of materials up to 25 lbs.

+ Must be able to travel throughout Regions 1 and 2.

+ Ability to communicate effectively in person, by phone, and electronically.

Schedule

+ M-F, Saturday (as needed), Sunday (flexible)