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Description We are looking for a skilled and dependable Customer Service Representative II to join our team in Baltimore, Maryland. This is a long-term contract position that requires exceptional communication abilities, a customer-focused mindset, and the ability to handle inquiries efficiently. The role involves assisting callers and staff while maintaining a detail-oriented and solutions-oriented approach.

Responsibilities:

• Respond promptly to inbound and outbound calls, addressing customer inquiries with clarity and a detail-oriented approach.

• Assist with order entry processes, ensuring accuracy and attention to detail.

• Provide empathetic and patient customer service, aiming to resolve issues effectively and ensure satisfaction.

• Maintain consistent attendance and reliability, contributing to a high-functioning team environment.

• Collaborate with internal staff to address concerns and provide solutions in a timely manner.

• Demonstrate flexibility in scheduling to accommodate varying business hours and needs.

• Travel to the specified location as required, ensuring availability to meet onsite responsibilities.

• Uphold company standards for communication and conduct while engaging with customers and team members. Requirements • Proven experience in call center customer service or a similar role.

• Strong verbal and written communication skills to convey information effectively.

• Ability to manage inbound and outbound calls while maintaining a positive demeanor.

• Proficiency in order entry systems and processes.

• Demonstrated reliability and ability to remain calm under pressure.

• Customer service orientation with a focus on patience, empathy, and problem-solving.

• Flexibility to adapt to scheduling demands and business needs.

• Capability to commute to the Baltimore, Maryland location as required. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .