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Description

We are looking for a skilled Collector to join our team in Boston, Massachusetts on a contract basis. This is an onsite role, No remote. No Hybrid Option available. This role involves managing consumer collections, negotiating payment arrangements, and providing solutions tailored to individual circumstances. The ideal candidate will bring experience in banking or credit union environments, although candidates with consumer collections expertise outside of banking may also be considered.

Responsibilities:

• Negotiate payment plans and offer options such as loan modifications or hardship programs to assist members.

• Accurately document all collection activities within the bank's systems.

• Monitor payment commitments and ensure timely follow-ups.

• Evaluate accounts and recommend further action, such as repossession, legal proceedings, or charge-offs.

• Collaborate with internal teams to address member concerns and ensure adherence to policies.

• Stay informed about federal and state regulations governing collections.

• Deliver exceptional service while maintaining confidentiality and professionalism.

• Utilize software systems effectively to manage collection processes and member accounts.

• Ensure compliance with organizational standards and regulatory requirements.

• Provide insights and advice to improve collection strategies and member solutions.

Requirements • Previous experience in consumer collections, ideally within banking or credit union environments.

• Proficiency with collection software such as Carmpro, Fiserv, or similar systems.

• Familiarity with repossession processes and related procedures.

• Strong knowledge of credit analysis and commercial credit applications.

• Ability to navigate complex member situations with empathy and professionalism.

• Excellent organizational and record-keeping skills.

• Knowledge of federal and state laws related to collections.

• Strong communication and negotiation skills to resolve member issues effectively.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .