"Alerted.org

Description

We are looking for a detail-oriented Customer Service Representative to join our team on a contract basis in Blaine, Minnesota. This role involves providing timely and accurate communication to patients, ensuring smooth order processing, and supporting post-sales activities. If you thrive in a fast-paced environment and excel at delivering excellent service, this position is an exciting opportunity for you.

Responsibilities:

• Gather product and patient information from multiple platforms and compose text messages to communicate directly with patients.

• Coordinate order processing, including preparing shipment information and promptly sending tracking details to patients.

• Ensure timely communication following updates from the shipping team.

• Maintain accurate records of customer interactions and order details.

• Address post-sales inquiries and provide support to resolve issues.

• Collaborate with the team to improve workflow efficiency and customer satisfaction.

• Adapt to additional responsibilities as needed, demonstrating flexibility and initiative.

• Manage data entry tasks with precision to ensure all information is up-to-date.

• Assist with creating and maintaining shipping documentation for orders

Requirements • Proven experience in customer service or a related field.

• Proficiency in data entry and order processing.

• Strong organizational skills and attention to detail.

• Ability to communicate effectively and professionally via text and other channels.

• Familiarity with shipping procedures and documentation.

• Capability to multitask and adapt to changing priorities.

• Comfortable working with various platforms and systems.

• Self-motivated and able to work independently while meeting deadlines. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .