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Description

About the Role

We are seeking a Process Improvement Manager to support process improvement initiatives within its Continuous Improvement Client Performance function. This newly created role focuses on reducing risk, improving operational efficiency, and driving consistent, high-quality outcomes across project management and operational processes.

Key Responsibilities

+ Research, analyze, and gain a deep understanding of current-state processes; formally document workflows and maintain a roadmap for future process improvement initiatives

+ Manage and prioritize a pipeline of process improvement projects, including creation and maintenance of:

+ Project plans

+ Business cases

+ Cost-benefit trackers

+ Training and communication plans

+ Develop and implement complex process efficiencies that improve operational effectiveness, quality, and consistency

+ Facilitate change management activities, including assessing impacts to project scope, priorities, and resource allocation

+ Report project performance, milestones, risks, and status updates to management, senior leadership, and key stakeholders

+ Identify systems, tools, or equipment that can be modified or leveraged to improve efficiency and product quality

+ Manage compliance governance programs and ensure adherence to the Master Service Agreement (MSA)

+ Troubleshoot and resolve day-to-day and moderately complex operational or process-related issues

+ Lead by example and model behaviors aligned with company values, influencing cross-functional partners to reach shared objectives

Requirements

Qualifications

+ Bachelor’s degree preferred, with 3+ years of experience in process improvement, project management, or related disciplines

+ In lieu of a degree, a combination of relevant education and experience will be considered

+ Proven experience within the AEC industry (Engineering, Construction Management, or similar) highly preferred

+ Strong project management background with hands-on process improvement experience

+ Corporate interior renovation experience preferred

+ Experience supporting financial services clients is a plus

+ Prior experience in a corporate real estate environment preferred

+ Demonstrated experience in analysis, gap identification, and resolution

+ Strong communication skills with the ability to convey sensitive, complex, or difficult information effectively

+ Proven leadership skills with the ability to motivate teams and positively impact quality, efficiency, and effectiveness

+ Advanced proficiency in Microsoft Office Suite and Visio required

+ Exceptional organizational skills and a highly inquisitive, detail-oriented mindset

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .