"Alerted.org

Team Lead - Client Change

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Location:

Buffalo, NY, US, 14210

Work style: Hybrid Worker

Date: 18 Dec 2025

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Join HSBC Global Payments Solutions (GPS) as a Team Lead within our Client Connectivity team. At HSBC, our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting - edge Global Payments and Liquidity Solutions.

The role of a Team Lead in Client Connectivity is pivotal in shaping global and local client relationships by leading a team to manage multiple payments and liquidity projects to successful completion. You'll be at the forefront of onboarding clients on to our platform, ensuring seamless transitions, driving satisfaction, and inspiring your team towards excellence.

As our Team Lead - Client Change, you will:

+ Drive key performance metrics across the team and demonstrate improvement in revenue realisation, digitisation and client satisfaction

+ Lead pre-mandate and Request for Information / Request for Proposal (RFI/RFP) consultation for our diverse client base, utilising your deep knowledge of Subject Matter Expert (SME) Payments, Liquidity, Enterprise Resource Planning (ERP), and Regulatory Solutions

+ Drive the use of proactive project management methodologies and scalable organizational designs to manage multiple client projects effectively

+ Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders

+ Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to improve client experience

+ Collaborate with cross-functional teams globally, including Legal, Operations, Information Technology (IT), Sales, and Product, to optimise internal processes and project delivery

+ Act as a role model and escalation point for the team, providing training, support and guidance

+ Support the Regional Head of Client Connectivity on strategic initiatives, driving forward the delivery of our strategy for GPS, and ensure our team alignment

+ Drive the strategic priorities of the GPS business, promoting a positive culture by maintaining a balanced approach to work and life, even when under pressure

You´ll likely have the following qualifications to succeed in this role:

+ Extensive experience in building effective client relationships and stakeholder management

+ Proficiency in payments and liquidity product knowledge

+ Project management experience or relevant qualifications

+ Familiarity with design thinking principles

+ Ability to manage competing deadlines effectively in real-time

+ Excellent communication and influencing skills

+ Ability to excel under pressure and drive strategic initiatives forward

+ Demonstrated leadership and team management skills

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

**Nearest Major Market:** Buffalo