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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Senior Analyst role requires a combination of operational, critical thinking and problem solving, technical skills, and effective communication to deliver an enhanced and seamless customer experience and contribute to the success of the organization. As a Sr. Analyst for Store Operations, you will be responsible for managing day to day operations and field support. Your role will revolve around optimizing operational processes, analyzing available data, coordinating field support activities, and driving continuous improvements to deliver exceptional service experiences to customers and colleagues.

You'll work with technology vendors and suppliers to evaluate the most suitable solutions for the front store's needs. Your job will involve collaborating with various teams, such as Store Operations, IT, Marketing, Merchandising, Pricing, Promo, Compliance, Legal, and Customer Experience to ensure seamless integration and successful adoption of new solutions. You'll provide training and support tools for front store staff to ensure they are proficient in using new solutions and are capable of delivering a smooth customer experience.

Project Management Support

+ Responsible for planning, setting objectives, developing, and executing new point of sale and cash management innovation and processes.

+ Supports the creation and delivery of comprehensive leadership updates regarding point of sale and cash management programs, outcomes, and roadmaps.

+ Manages the technical aspects of enhancements, including developing test cases, completing User Acceptance Testing, and remediating defects.

+ Leads the creation of essential resources including job aids, training materials, communication plans, and knowledge articles. Collaborates with key partners such as Learning & Development, Retail Communications, IT and business partners as necessary to ensure colleagues are empowered with tool and process proficiency.

+ Collects and analyzes data and feedback, utilizing insights to inform strategic decisions and refine processes and tools for optimal outcomes.

+ Collaborates with Compliance, Legal, Marketing, Merchandising and other key partners to strategize and execute the most effective deployment of new processes and systems, aligning with the overall operational strategy and enhancing the FS experience.

+ Travels frequently to stores to listen to feedback directly from the colleague and consumer, when appropriate, to create simplicity and support the “You asked, we listened” colleague listening strategy.

Day to Day Support

+ Manages day to day operations, providing support to Store and Field colleagues, for Checkout Experience related questions, issues, and challenges.

+ Resolves store technology issues, including Help Desk tickets and emails, in a timely manner, escalating to leadership, when needed.

+ Proactively identifies operational and technical trends and collaborates with cross-functional partners to address root cause.

+ Effectively solves problems with a focus on sustainable solutions that can be executed easily by store colleagues.

+ Reviews and responds to ideas submitted by colleagues, assessing feasibility and efficacy of submissions.

Stakeholder Influence and Change Management

+ Drives change agility in self, team, and network

+ Fully embraces organizational improvement initiatives, acting as a change agent with one’s own team and peers and partners .

+ Leverages a results-oriented mindset, using metrics to monitor improvements.

+ Provides both constructive and appreciative feedback on ideas and key initiatives

+ Looks for ways to break through implementation barriers rather than be impeded by them.

+ Develops and manages a standardized set of views that are used to internally monitor macro-level trends and key drivers of each

+ Influences with and without authority to change mindsets of leaders, develop believers in the product and explain the benefits of the solution

+ Crafts communications, in collaboration with the business communication team, to share highlights, updates, outcomes, and launch strategies with senior leaders, the field, and the stores

Required Qualifications

+ 3+ years experience working in retail, or in similar model

+ 3+ years supporting project management experience

+ 3+ years experience creating new process and technology solutions in a fast paced environment (retail experience a plus)

+ 3+ years root cause analysis, problem solving, and operating procedure innovation that creates optimal end user experiences

+ 3+ years experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes

+ Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards

+ Knowledge of change management techniques to lead colleagues into the adoption phase of new processes in the most streamlined way possible

+ Demonstrates a high level of emotional intelligence

+ Proven track record of high performance

+ Advanced skills using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

+ Regular and reliable attendance

+ Any additional tasks as directed by supervisor or manager

+ Bachelors degree, or equivalent experience

+ Occasional travel, up to 10%, may be required based on the needs of the business

Preferred Qualifications

+ 5+ years experience working in retail, point of sale solutions, or in similar model

+ 5+ years experience demonstrating the ability to think strategically and support long-term plans that align with the organization's goals and objectives.

+ 5+ years experience leveraging strong communication skills to effectively influence and collaborate with team members and key stakeholders to achieve desired outcomes.

+ 5+ years project management experience

+ 5+ years experience launching creating technology solutions in a fast paced environment (retail launch experience a plus)

+ Advanced skills using analytics tools such as SQL for data analysis and reporting.

Education

+ Bachelors degree, or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.