"Alerted.org

C'est plus qu'un métier

En tant que spécialiste de la logistique contractuelle chez Kuehne+Nagel, vous gérerez les opérations d'entreposage de bout en bout pour nos clients. En le faisant avec précision, vous contribuez non seulement au succès de votre équipe, mais aussi aux opérations quotidiennes et au succès de l'entrepôt et des centres de distribution. Par exemple, stocker et livrer des fleurs délicates et des ingrédients frais aux magasins locaux pour les déjeuners de tous les jours et les fêtes de famille. Chez Kuehne+Nagel, notre travail contribue vraiment à plus que ce que nous imaginons.

‎

The Customer Service Representative (CSR) is Kuehne+Nagel’s primary contact for any customer. The CSR is responsible for intercepting faxed or scanned orders, keying orders in to system, conducting follow up phone calls to requestors. The CSR is responsible for all communication between the various departments within KN and it’s customers and, therefore must exercise the highest quality of phone etiquette. Requires a high degree of quantifiable and qualifiable results with regard to accurate, complete, and timely response to internal and external DC’s reporting.

How you create impact

+ Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.

+ Compiles, sorts and verifies accuracy of data to be entered.

+ Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.

+ Enters order into automated system, and computes total cost for customer. Records or files copy of orders received as requested.

+ Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

+ Compiles statistics and prepares various reports for management.

+ Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.

+ Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

+ Provides back up support for all accounts other than primary.

What we would like you to bring

+ Windows based order entry system.

+ Minimum of 2 years’ experience in customer service.

+ Ability to successfully communicate – both verbal and written

+ Intermediate skills in MS Word and Excel

+ AS400 experience or any WMS experience helpful

+ Proficient Data Entry Skills

+ Ability to follow through and provide excellent customer service

+ Ability to efficiently solve problems

+ Ability to establish priorities and accomplish multiple tasks

+ Must be organized

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-onsite

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Qui sommes-nous

La logistique façonne notre vie quotidienne – des biens que nous consommons, aux soins de santé dont nous avons besoin. Chez Kuehne+Nagel, votre quotidien va au-delà de la logistique ; il accompagne les petits comme les grands moments de tout un chacun à travers le monde.

En tant que leader mondial avec une structure solide et avec une vision tournée vers l'avenir, nous offrons un environnement sûr et stable où votre carrière peut avoir un véritable impact. Que nous aidions à livrer des médicaments vitaux, à développer des solutions de transport durables ou à soutenir des associations locales, votre carrière contribuera à bien plus que vous ne l’imaginez.

Il est recommandé aux agences de recrutement de s'abstenir de soumettre des profils non sollicités. Toute candidature présentée sans accord préalable signé sera considérée comme notre propriété et aucun frais ne sera payé.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.