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Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

As a Senior Manager (Level 59) within Retirement Plan Services (RPS) Tech Engineering, you will lead multiple software engineering teams to build performing, scalable systems and modernize our platform—driving operational excellence, reliability, and client impact.

Position Responsibilities:

Influence, coach, and develop talent

+ Provide day‑to‑day coaching, mentoring, performance management, and career development for direct reports; communicate clear objectives and goals

+ Know your directs’ career aspirations; create individual development plans, ensure training opportunities; practice servant leadership

Manage budgets, risk, and resourcing

+ Forecast and manage project budgets and staffing across teams; exercise supervision over costs, methods, and staffing

+ Understand and manage risk (key knowledge, attestation, access, change); take controlled risks when appropriate and learn from outcomes

Lead and deliver outcomes

+ Direct multiple teams of professional engineers to ship resilient, scalable software and APIs; own results across sub‑functions and continuously improve processes

+ Launch new projects, prioritize across portfolio and FOEX initiatives, and ensure every production change improves the product/platform; manage dependencies end‑to‑end

Own production and operational excellence

+ Ensure 24×7 support for your functional area; define, publish, and meet SLAs

+ Lead techlines and post‑incident follow‑ups; maintain clear understanding of your production footprint and upstream/downstream dependencies

+ Partner with SAvE teams and platform partners to ensure services are deployed, configured, sized, monitored, and documented appropriately

Raise the bar on engineering quality

+ Build a culture that challenges assumptions and seeks continuous improvement

+ Hold teams accountable for defect ratios, technical debt, standards adherence, and best practices; coach teams to produce elegant, maintainable designs and implementations

Partner across the enterprise

+ Collaborate effectively with technical and non‑technical stakeholders; influence decisions among peers and next‑level leaders; resolve conflicts with STS/Product leaders when outcomes are at risk

+ Align short‑ and mid‑term goals with long‑term org strategy; raise concerns when implementations diverge from strategic direction

What you have

Required Qualifications:

+ Leadership & delivery scope: Manage multiple teams; independent decision‑making; talent management excellence; strategic alignment; cross‑functional influence

+ .NET ecosystem expertise: C#/.NET (Core), ASP.NET, dependency injection, async patterns, secure coding, API design (REST/gRPC), performance & observability

+ Cloud architecture (private & public): Proven design/operation of distributed systems on private cloud and at least one public cloud (Azure/AWS/GCP): VPC/VNet, IAM, containers/Kubernetes, service mesh, messaging/streaming, secrets management, cost‑aware architectures

+ Applied AI in software delivery: Practical experience integrating AI into products/platforms (e.g., intelligent services, retrieval pipelines, model‑driven features) with strong grounding in data pipelines, model lifecycle, inference performance, and guardrails

+ DevOps/SRE & operational excellence: CI/CD, artifact/versioning, progressive delivery, infrastructure‑as‑code, monitoring/alerting (logs, metrics, traces), capacity planning, DR, resilience testing, incident/problem management

+ Security, compliance, and standards: Working knowledge of firm cloud security controls, identity/federation, secure development standards; ability to enforce standards and file findings where needed (e.g., eGRC)

Preferred Qualifications:

+ Architecture craftsmanship: Advanced fluency with Domain‑Driven Design (DDD) and Clean Architecture for large distributed systems; mentor teams on bounded contexts, aggregates, and dependency inversion

+ Vendor/offshore leadership: Effectiveness leading blended teams (FTE + offshore/vendor), establishing working agreements, and maintaining delivery quality and engagement

+ Financial domain context (RPS): Retirement recordkeeping/plan configuration/transaction processing; connect engineering choices to client outcomes and regulatory expectations

+ Executive communication: Concise, data‑backed updates (dashboards, SLAs, quality/throughput trends) suitable for senior leadership and cross‑functional partners

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.