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**Req ID:** RQ211606

**Type of Requisition:** SCA

**Clearance Level Must Be Able to Obtain:** Secret

**Public Trust/Other Required:** None

**Job Family:** SCA

Skills:

Computer Systems,Fiber Optic Cabling,Networking,Printer Installation,Voice over IP (VoIP)

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

COMPUTER OPERATOR IV

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Computer Operator IV for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT

As a Computer Operator IV, the work you’ll do at GDIT will be impactful to the mission of the Army Network Enterprise Technology Command at Fort Rucker. You will play a crucial role as the first point of contact after the Army Enterprise Service Desk (Tier 1), addressing incidents and service requests involving end‐user devices and basic networking issues. Assist computer users and organizations. Provide technical help directly to computer users..

• Lead/Manage/Support the customer mission under general direction by providing Tier 2 IT support, to both classified and unclassified networks, harmoniously integrating with the current approved Army ITSM system, ensuring all end‐user requests and incidents, that are not resolved by the Army Enterprise Service Desk, are efficiently addressed. Managing and resolving more complex incidents and service requests, which are escalated from (Tier 1), employing advanced troubleshooting and technical expertise. Executing technical troubleshooting across various end‐user devices, such as desktops, laptops, tablets, printers, and multi‐function devices. Installing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. Resolving internal user problems and ensures correct operation of personal computers.

• Collaborate with end-users of software and systems to provide technical support and assistance for their software, hardware, or technical problems including connection, slow performance, inability to access data, or inefficient programs. Guide customers through the recommended problem-solving steps. Set up or repair computer equipment and related devices. Install and train users on new hardware or software. Inform team members and managers of major problems or of customers’ recurring concerns. Elevate difficult cases that they cannot resolve to support technicians or a senior analyst and sometimes remotely take over the control of a user's computer. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.

• Drive service request resolution and customer satisfaction.

• Utilize your knowledge of IT systems to solve customer problems and track work through the approved Army ITSM system.

WHAT YOU’LL NEED TO SUCCEED

Bring your IT Tier II expertise along with a drive for innovation to GDIT. The Computer Operator IV must have:

• Education:High school diploma.

• Experience: 5+ years of related experience

• Technical skills: Computer literacy and attention to detail. Ability to work under pressure and manage time efficiently. Analyze customers’ computer problem to diagnose it and determine the cause. Document customers’ descriptions of their computer problems. Excellent communications skills. Comfortable gathering and disseminating information. Ability to interface with a variety of personalities and rank and file employees. Dedicated to problem solving and process analysis. Demonstrated leadership skills and able to work in a group or alone. Knowledge of Microsoft Office Suite

• Security clearance level: Secret

• Role requirements: Current IAT Level II certification required; CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND

Industry Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate training required to be obtained within 60 days of starting.

• ITIL v4 Foundations or higher training meets this requirement. Taking the exam is not a requirement. Required within 30 days of start.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities

• Support: An internal mobility team focused on helping you achieve your career goals

• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

• Flexibility: Full-flex work week to own your priorities at work and at home

• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $27.80 - $28.74. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans