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Management Analyst 1

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Management Analyst 1

Salary

$51,971.00 - $79,062.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-38354-01010

Department

Department of Transportation

Division

TR Prgm Mgmt Off

Opening Date

12/18/2025

Closing Date

1/1/2026 11:59 PM Eastern

Job Code

01010

Position Number

00302414

Union

Non Union

Bargaining Unit

A3

Pay Group

ST06

Bureau / Division Code

00087400

Bureau / Division

Transportation/Program Management Office

Worksite Address

1101 S. Front Street

City

Harrisburg, Pennsylvania

Zip Code

17104

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

Are you a sharp analytical thinker with a passion for data analysis and process improvement? If so, the Pennsylvania Department of Transportation (PennDOT) is excited to welcome a skilled Management Analyst 1 to be the driving force behind the integrity and efficiency of driver and vehicle service programs throughout the state. This pivotal role focuses on production IT systems for driver license and motor vehicle information, ensuring operations are data-driven, productive, and reliable. Apply today to further contribute to our mission to e nhance, connect, and add value to our communities by providing a sustainable, equitable transportation system and quality services for all!

DESCRIPTION OF WORK

As a Management Analyst 1, you will be responsible for analyzing business needs, developing the proper reporting tools for the impacted business area, and providing expert guidance and direction surrounding business areas process improvements. You will gather relevant background data necessary to develop effective reports, inclusive of interviewing employees, supervisors, and managers of various operational areas. Strategic problem solving skills will be employed while working with business areas to suggest improvements that may prompt more efficient operations. In addition, you will conduct complex scheduled reports tasks as well as serve in project lead functions regarding the development and use of reports associated with production driver license and motor vehicle technology systems. Excellent organizational skills are vital, as you will be responsible for c reating and maintaining a desk manual outlining all completed reports, frequency and schedules, descriptions, distribution recipients, format instructions, and the process to create and run each report.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00302414) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

+ Telework: You may have the opportunity to work from home (telework) part-time, after 30 days of employment. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview .

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ One year of experience as an Administration and Management Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) performing technical management analysis work;or

+ One year of experience in technical management analysis work, and a bachelor's degree ;or

+ Any equivalent combination of experience and training.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/test once for this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time professional experience developing, analyzing, or recommending improvements in processes, methods, or procedures that are managerial rather than programmatic, do you possess? (Examples of this type of work: work methods and procedures, procurement, organizational structures, administrative policies, information technology, forms, records management, and the use of space, equipment, and facilities.)

+ 1 year or more

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.]

03

How much graduate coursework have you completed in law, management, administration, statistics, or industrial engineering? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 30 credits or more

+ Less than 30 credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

05

WORK BEHAVIOR 1 – REPORT CREATION

Builds and executes complex, customized report queries using various reporting tools. Ensures quality control relating to report functions to ensure all business needs are met and reports are accurate.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience building and executing report queries. I was responsible for ensuring all business needs are met and reports are accurate.

+ B. I have experience executing report queries. I was responsible for ensuring all business needs are met and reports are accurate; however, someone else as responsible for building the initial queries.

+ C. I have successfully completed college-level coursework related to information technology or electronic reporting.

+ D. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience executing and/or building report queries while ensuring all business needs are met and reports are accurate.

+ Your level of responsibility.

07

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 – ANALYZING INFORMATION

Analyzes processes and data regarding operational effectiveness and data requests. Develops conclusions and recommendations for output improvements and project planning.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience analyzing processes and data regarding operational effectiveness and data requests. I was responsible for developing conclusions and recommendations for output improvement and project planning.

+ B. I have experience analyzing processes and data regarding operational effectiveness and data requests. I was responsible for developing conclusions; however, someone else made recommendations for output improvements and project planning based on my conclusions.

+ C. I have successfully completed college-level coursework related to data analysis, project management, or statistics.

+ D. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience analyzing processes and data regarding operational effectiveness and data requests.

+ Your experience developing conclusions and/or recommendations for output improvement and project planning.

+ Your level of responsibility.

10

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

11

WORK BEHAVIOR 3 – PROGRAM EVALUATION

Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective organization.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations and guidance for implementing new or updated work processes, rules, policies, and procedures.

+ B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for providing recommendations to create a more efficient and effective organization; however, someone else developed tools and provided guidance for implementing new or updated work processes, rules, policies, and procedures.

+ C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.

+ D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges.

+ Your experience providing recommendations to create a more efficient and effective organization.

+ Your level of responsibility.

13

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

14

WORK BEHAVIOR 4 – WRITTEN COMMUNICATION

Prepares written reports regarding study findings and other information as needed. Reviews and revises guidance documents, tools and templates, and organizational and other instructional materials. Coordinates internal and external document review, printing, and distribution.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience preparing written materials such as study findings, guidance documents, tools and templates, and organizational and other instructional materials. I was responsible for the final documents that conveyed customized information to the intended recipients.

+ B. I have experience preparing written materials such as study findings, guidance documents, tools and templates, and organizational and other instructional materials. I was responsible for a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.

+ C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.

+ D. I have NO experience or coursework related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience preparing written materials such as study findings, guidance documents, tools and templates, and organizational and other instructional materials.

+ Your level of responsibility.

16

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

17

WORK BEHAVIOR 5 – RESEARCH

Conducts research by gathering, analyzing, and interpreting information related to data requests. Researches and coordinates information from other personnel and program areas to prepare for projects and reports as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

+ A. I have experience researching records and data for various projects and reports and gaining information through interviews and discussions with customers, partners, and stakeholders. When given a request, I was responsible for compiling all available information from a variety of data sources and determining if the information was relevant to the project.

+ B. I have experience researching records and data for various projects and reports and gaining information through interviews and discussions with customers, partners, and stakeholders. When given a request, I was responsible for compiling all available information from a variety of data sources; however, someone else determined if the information was relevant to the topic.

+ C. I have successfully completed college-level coursework related to research methods, research design and analysis, or data collection.

+ D. I have NO experience or coursework related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience.

+ Your experience researching records and data for various projects and reports and gaining information through interviews and discussions with customers, partners, and stakeholders.

+ Your experience compiling all available information from a variety of data sources.

+ Your level of responsibility.

19

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov