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Job Summary

As a Senior Automation Systems Engineer you will specialize in automation and intralogistics solution sales within manufacturing, distribution centers, warehouses, and e-commerce spaces. As the technical subject matter expert, you will work closely with a Sales Representative within existing Carolina Handling accounts to drive warehouse and intralogistics initiatives.

In this role, you will ensure internal and external client satisfaction by consistently exceeding customer expectations. You will leverage your interpersonal skills to build and maintain strong client and vendor relationships, delivering comprehensive intralogistics solutions. Additionally, you will collaborate with the ISG team to develop, prepare, and present tailored proposals to clients.

Responsibilities

• Technical Expertise and Support

o Act as the SME within automation and intralogistics, providing technical support for the sales team’s requests within the automation, intralogistics, and systems solutions space.

o Cater solutions to customer needs, offering innovative approaches for complex problems within the automation and intralogistics domains.

o Gather and analyze data such as product specifications, application environment, customer facility details, and project restrictions for accurate solution development.

• Collaboration and Sales Strategy

o Ensure optimum solutions and implementations by working closely with cross-functional teams, including Sales, Applications, and Project Management personnel.

o Work with the ISG group, project coordination team, engineering group, and other internal departments to make strategic account planning and pricing decisions when presenting solutions to customers.

o Collaborate with the sales team to address customer needs and provide co-operative sales solutions tailored to their specifications.

• Market Analysis and Business Development

o Identify areas where Carolina Handling’s automation and intralogistics product sales are weak and initiate actions to improve market penetration, particularly in National and major accounts.

o Collaborate with external vendors and partners to enhance market presence and provide tailored solutions for clients.

• Reporting and Performance Measurement

o Design and execute reporting procedures for continual performance measurement in automation and intralogistics operations.

• Marketing and Product Strategy

o Oversee all phases of marketing for Carolina Handling Automation and Raymond Intralogistics offerings, from answering product questions to developing pricing/product strategies.

• Supplier Coordination

o Work with various suppliers to ensure the delivery of appropriate and high-quality solutions to customers based on specific project requirements.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• Bachelor’s degree in business or equivalent years of work experience.

• 10+ years of experience in material handling automation sales and systems development.

• Exceptional business acumen with a demonstrated understanding of key business drivers.

• Must be able to establish and maintain customer confidence, providing exceptional customer service.

• Listens attentively to customer needs, clarifies requirements, and effectively addresses concerns.

• Demonstrates persistence, overcomes obstacles, and maintains a strong desire for continuous self-improvement.

• Highly motivated to achieve challenging sales and business development goals.

• Strong organizational, planning, and prioritizing abilities to manage competing demands and maximize efficiency.

• Manages time effectively, ensuring productivity in a multitasking environment.

• Excellent communication and presentation skills, with the ability to clearly convey ideas and proposals.

• A team player who thrives in collaborative environments, working well with colleagues across various departments.

• Proficient in Microsoft Office and other relevant computer applications necessary for the role.

What You’ll Need for Success

• Information Management: Skilled in managing large volumes of information accurately and efficiently.

• Communication Proficiency: Capable of assimilating and conveying information professionally.

• Independence and Collaboration: Able to work both independently with minimal supervision and collaboratively in team settings.

• Work Ethic: Demonstrates accountability, effective time management, self-motivation, strong attention to detail, and a commitment to continuous learning.

• Team Mindset: Embraces a team-oriented approach, working with others to achieve common goals.

• Coachability: Maintains a curious mindset and approach, receptive to feedback and learning opportunities.

• Problem-solving and Critical Thinking: Actively engages in problem-solving and exercises critical thinking skills to address challenges effectively.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Competitive Commission Program: Our commission program serves as a powerful motivator, driving you to excel in your role and exceed your targets. With our commission program, there is no limit to how much you can earn!

• Company Vehicle or Automobile Allowance: This includes a fuel card and maintenance coverage.

• Technology and Home Office Setup: This includes a cell phone, laptop, iPad, dual monitors, a docking station, and a wireless keyboard and mouse.

• Expense Reimbursement

• Flexible Work Arrangements: This includes remote work options and flexible scheduling.

• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as medium work, involving the operation of motor vehicles and heavy equipment, as well as movement to complete tasks or transition between work sites. Physical demands include the ability to frequently lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds. Manual dexterity is necessary for equipment operation, computer use, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

This role entails working in a dynamic environment, encompassing both office-based tasks and visits to customer sites, involving regular interaction with internal and external customers. Travel to customer locations for sales calls and presentations is a requirement, potentially exposing the individual to diverse environments, including the risk of encountering harmful or corrosive chemicals if proper safety protocols are not followed. Additionally, the role often involves exposure to various outdoor weather conditions. The individual in this position must adeptly manage strict deadlines, shifting priorities, and a high volume of information flow while consistently upholding professionalism. Standard office equipment such as laptops and smartphones are routinely utilized, and noise levels typically range from moderate to high.

Travel Requirements: You can expect 50% travel, with daily or weekly visits to customer sites being a key aspect of this position. Occasional overnight travel may be required depending on the project’s location and scope, as well as for attending meetings and conferences.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!