"Alerted.org

Scheduler – Amada Senior Care An Amada Senior Care Scheduler is responsible for the daily scheduling and coordination of home care aides and homemaker assignments. This role is vital to ensuring high-quality service delivery and requires a strong commitment to the agency’s culture of compassion, accountability, and results. The ideal candidate will consistently demonstrate integrity, excellent follow-through, consistency, first-rate customer service, and a commitment to exceptional client satisfaction. Reports To: Office Manager / Supervisor Position Summary This position requires an outgoing, friendly, and personable individual who enjoys working with a wide variety of people. Success in this role depends on the ability to quickly build relationships, communicate effectively, and use those relationships to accomplish tasks. Communication in this role is typically persuasive rather than directive, requiring enthusiasm, warmth, and a positive demeanor. The work environment is fast-paced, with multiple priorities happening simultaneously. The Scheduler must be able to shift quickly between tasks while maintaining accuracy, urgency, and professionalism. Information flows freely and informally, making adaptability and strong communication skills essential. Qualifications * High school diploma required * Minimum of one year of in-home care scheduling or related experience preferred * Strong computer skills and willingness to learn scheduling software * Self-motivated, flexible, and able to multitask effectively * Experience working in a high-stress environment with competing priorities * Excellent telephone and written communication skills * Professional experience working directly with clients * Strong attention to detail and organizational skills * Some management experience preferred Key Responsibilities * Demonstrate consistent support for the agency’s mission and values * Schedule caregiver shifts by matching caregiver qualifications and availability with client needs * Communicate new assignments and schedule changes to caregivers and clients * Proactively identify and resolve scheduling issues, including call-offs and no-shows * Manage multiple demands under time pressure while maintaining accuracy * Follow up with prospective clients by phone and complete intake forms * Participate in regular evening and weekend on-call rotation (shared among scheduling team; non-negotiable) * Maintain strict confidentiality of client, personnel, and agency information This position plays a critical role in ensuring seamless care delivery and client satisfaction, making it an excellent opportunity for someone who thrives in a dynamic, people-focused environment.