• ORS Manager 1

    Louisiana Department of State Civil Service (Baton Rouge, LA)


    ORS MANAGER 1

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    ORS MANAGER 1

    Salary

     

    $4,387.00 - $8,608.00 Monthly

     

    Location

     

    Baton Rouge, LA

     

    Job Type

     

    Classified

     

    Job Number

    ORSM1-215864-121825KK

    Department

     

    Louisiana Works

     

    Division

     

    Office of Unemployment Insurance Administration

     

    Opening Date

     

    12/18/2025

     

    Closing Date

     

    12/23/2025 11:59 PM Central

     

    + Description

    + Benefits

    + Questions

     

    About this Job

     

    Office of Unemployment Insurance

     

    Division: UI BAT

    Office of Unemployment Insurance Administration (OUIA) Overview:

    OUIA oversees Louisiana’s Unemployment Insurance (UI) program, which provides temporary financial assistance to eligible workers who are unemployed through no fault of their own. The office manages the full UI lifecycle, including employer tax collection, benefit claims processing, fraud prevention, and appeals

     

    Louisiana Works (LW) is seeking anORS Manager to join the Office of Unemployment Insurance. This position is responsible for the direct supervision and review of work performed by the benefits staff.

    Minimum Qualifications

    Seven years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

     

    Six years of full-time experience in any field plus four years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

     

    A bachelor’s degree plus four years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services; OR

     

    An advanced degree in any field or a Juris Doctorate plus three years of experience in unemployment insurance, workforce development programs, workers’ compensation, administrative services, or social services.

    EXPERIENCE SUBSTITUTION:

    Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

     

    Job Specification

     

    The official job specifications for this role, as defined by the State Civil Service, can be foundhere.

     

    Job Duties and Other Information

    Job Details:

    •Responsible for developing and conducting training to state-merit and non-merit staff for each function of the Benefits Analysis Team

    •Manages and reviews all error reports received from Adjudication and Call Center Management team to determine training needs for the unit and individuals.

    •Assists Supervisors in the department in scheduling team trainings and one-on-one staff trainings on specific topics, from error reports and supervisor audits.

    •Maintains and updates training material

    •Identify areas of deficiency that need enhancement and/or implementation

    Position Specific Details:

    Appointment Type:Probational / Job Appointment / Promotional / Detail to Special Duty

     

    All applicants selected for employment must submit to drug screening and a background check.

    How to Apply:

    No Civil Service test score is required in order to be considered for this vacancy.

     

    To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

     

    * Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes WILL NOTbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

    Contact Information:Contact Information:

    For further information about this vacancy, contact:

    Kedrick Kennedy

    [email protected]

     

    The Louisiana Works is an equal employment opportunity employer and SAME agency that serves as a model employer for the recruitment, hiring, and retention of individuals with disabilities. Auxiliary aids and services are available upon request to individuals with disabilities • TDD# 800-259-5154

     

    Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

    As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

    Insurance Coverage More information can be found at https://info.groupbenefits.org/

    Parental Leave– Up to six weeks paid parental leave

    More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

    Holidays and Leave – State employees receive the following paid holidays each year:

    + New Year's Day

    + Martin Luther King, Jr. Day,

    + Mardi Gras,

    + Good Friday,

    + Memorial Day,

    + Independence Day,

    + Labor Day,

    + Veteran's Day,

    + Thanksgiving Day and Christmas Day.

    ***** Additional holidays may be proclaimed by the Governor

     

    State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

     

    Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

     

    + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

    + Teacher's Retirement System of Louisiana (www.trsl.org),

    + Louisiana School Employees Retirement System (www.lsers.net), among others

     

    01

     

    Are you currently employed with the Louisiana Workforce Commission (LWC), serving with permanent status? (This does not include probational, WAE, restricted, or job appointments).

     

    + Yes

    + No

     

    02

     

    Do you have management experience?

     

    + Yes

    + No

     

    03

     

    Are you familiar with the Unemployment Insurance program?

     

    + Yes

    + No

    Required Question

    Employer

     

    State of Louisiana

     

    Address

     

    For agency contact information, please refer to

     

    the supplemental information above.

     

    Louisiana State Civil Service, Louisiana, 70802

     

    Phone

     

    (866) 783-5462

     

    Website

     

    http://agency.governmentjobs.com/louisiana/default.cfm

     

    Apply

     

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