• Field Tech II

    CompuCom (Salem, OR)


    Overview:

    Responsibilities:

    Job Description Summary:

    Job Description:

    You will be expected to deliver exceptional customer relations and communication as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical challenges they may experience. Associates will be helpful, relatable, and pleasant while diagnosing and resolving their issues.

     

    Customer facing appearance with great customer service skills

     

    Solves technical issues including repair/installation of hardware, PC’s, networking

     

    Provide technical support and maintenance of system equipment and network infrastructure

     

    Tailor the customer experience for every individual—all communication, instructions, and product knowledge to the level of the individual

     

    Support and repair to minimize customer downtime, making in-field decisions for prompt resolution.

     

    Perform and adhere to client processes, follow client safety procedures, accommodate client needs

    Required Skills

    Confident and skillful with written/verbal communications

     

    Exceptional Customer Service and relationship building competence with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding

     

    Support desktop, benchtop, kiosk, infrastructure and printer service needs

     

    Excellent time management, reporting skills, documenting of efforts, issues and resolutions

     

    Familiar with troubleshooting PC hardware/software, infrastructure issues

     

    Insight into iPhone, iPad, PC, Printers, servers, Network switch equipment

     

    Understand cabling, tracing, port and jack specifics

     

    Knowledge of Windows 10, Outlook 365, imaging and trouble ticketing

     

    Desired Skills

     

    Prior IT support experience, technical training or degreed program.

     

    A+ CompTIA and Net+ CompTIA certification preferred or upon conclusion of probationary period.

    Qualifications:

    Time Management

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.