"Alerted.org

Job Description

We are building the next generation IaaS cloud and the next generation cloud support experience to go with it. We are building a team of energetic, customer-focused site reliability engineers to build a world-first and best in class customer experience blending sys admin, database engineering, and cloud disciplines. You’ll be part of a team that learns deeply how our cloud platform works so you can be the bridge between Engineering and Operations.

As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.

This role will support Oracle’s customers.

Responsibilities:

+ Create and implement processes and solutions to resolve problems faster and provide efficient incident management.

+ Act as a point of escalation for incidents and other issues arising within the region

+ Troubleshoot and resolve issues across the stack from networking to applications.

+ Automate operations and infrastructure management

+ Ensures thorough documentation of incidents through company-standard reporting methods.

+ Setup alerts and create or update on-call runbooks

+ Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams

+ Deploys code and executes other changes within the region.

+ Operates and performs maintenance to cloud database services running within the region.

+ Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.

+ Drives and actively participates in the resolution of complex technical issues spanning various services

+ Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

+ Partner with development teams in defining and implementing improvements in service architecture.

+ Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.

+ Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

+ Professional curiosity and a desire to a develop deep understanding of services and technologies.

Responsibilities

+ Create and implement processes and solutions to resolve problems faster and provide efficient incident management.

+ Troubleshoot and resolve issues across the stack from networking to applications.

+ Demonstrate clear understanding of automation and orchestration principles. Automate operations and infrastructure management

+ Ensures thorough documentation of incidents through company-standard reporting methods.

+ Setup alerts and create or update on-call runbooks

+ Develop cross-functional relationships with key stakeholders within the company including customer operations and product teams

+ Deploys code and executes other changes within the region.

+ Operates and performs maintenance to cloud database services running within the region.

+ Act as customer champion and translate customer needs to technical requirements or enhancements to the cloud database services.

+ Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).

+ Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

+ Drives and actively participates in the resolution of complex technical issues spanning various services

+ Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.

+ Partner with development teams in defining and implementing improvements in service architecture.

+ Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack.

+ Professional curiosity and a desire to a develop deep understanding of services and technologies.

+ Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $86,400 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.