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Position Type Full Time

Job Shift Day

Category Health Care

Description

SUMMARY

This position serves as a Float Patient Access Specialist, responsible for providing registration and scheduling coverage across multiple WCHC locations, including Rural Health Clinics and hospital-based departments. The Float Specialist ensures consistent, high-quality patient access operations wherever assigned, performing duties with accuracy, professionalism, and a strong commitment to service excellence.In addition to floating coverage, this position is responsible for training all new patient access employees and providing ongoing retraining and competency support for current staff as needed. The Float Specialist must be able to adapt quickly to new environments, think critically under pressure, and communicate effectively with patients, providers, and staff. This position reports directly to the Manager of Patient Access.

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability to be successful.

DUTIES/RESPONSIBILITIES (include but are not limited to the following)

+ Train new patient access staff in registration, scheduling, and communication protocols to ensure standardization and accuracy across all WCHC sites.

+ Provide registration and scheduling coverage across WCHC departments, ensuring seamless patient access support during staff absences, high-volume periods, or transitions.

+ Schedule, reschedule, and cancel appointments in accordance with provider templates and scheduling guidelines.

+ Identify skill or knowledge gaps among current staff and deliver retraining to promote ongoing competence and compliance with WCHC standards.

+ Create and update electronic records to ensure accuracy of patient demographics, insurance information, and related data.

Qualifications

EDUCATION AND/OR EXPERIENCE

+ High school diploma or equivalent preferred; associate degree preferred.

+ Minimum of two (2) years of registration, scheduling, or related patient access experience required.

+ Proven experience in training or mentoring staff preferred.

+ Prior experience in a healthcare environment, particularly with electronic health records (Epic preferred), strongly desired.

SKILLS AND ABILITIES

+ Exceptional communication and interpersonal skills with the ability to build trust and maintain cooperative working relationships with staff, patients, and providers.

+ Strong adaptability and flexibility to transition between departments, roles, and processes with minimal disruption.

+ Demonstrated leadership and teaching skills, with the ability to clearly explain processes and coach others toward performance improvement.

+ Strong organizational, problem-solving, and critical-thinking abilities.

+ Consistently demonstrates initiative and professionalism in all interactions.

+ Ability to work independently while maintaining alignment with departmental objectives.

+ Commitment to patient satisfaction, confidentiality, and WCHC’s core values of integrity, compassion, and service excellence.