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Job Description

This role is responsible for planning, executing, and managing technology projects while ensuring adherence to established business processes and best practices. It requires expertise in ITSM platforms, ITIL-aligned practices, and the ability to configure, customize, and optimize workflows for efficiency and risk mitigation. The position involves leadership responsibilities, including mentoring staff, managing vendor relationships, and maintaining strong communication across all organizational levels. Candidates should have significant technical knowledge, strategic problem-solving skills, and experience in project planning, policy development, and team coordination.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- College Degree or equivalent

- 5+ years of experience administering ITSM platforms

- Proven ability to configure, customize, and optimize ITSM workflows and automation.

- Strong skills in dashboard/report building and data analysis

- Freshservice experience