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Job Title

Leave Management Operations Manager

Position Overview

LOCATION REQUIREMENTS: This position is a hybrid role requiring the associate to be in the office (Dalton, GA) at least 2 days a week.

JOB DESCRIPTION:

The Leave Management Operations Manager will enhance the experience of Shaw associates and their families by overseeing the administration and operations of leave-related programs within the Total Rewards framework. This role is responsible for managing day-to-day operational process es for leave management, including Family and Medical Leave Act (FMLA), Short-Term Disability (STD), Long-Term Disability (LTD), and other leave programs, ensuring alignment with The Shaw Way. The position leads a team of Leave Administrators, driving process standardization , continuous process improvement , and compliance with federal and state regulations.

The ideal candidate will provide strong leadership, foster an inclusive team culture focused on exceptional customer service, and ensure first-contact resolution for associate inquiries. They must manage multiple concurrent initiatives, develop and track performance metrics, pay meticulous attention to detail, and communicate effectively with associates, third-party vendors, and internal partners. Balancing task-oriented execution with strategic thinking, the candidate should be a quick learner, adept at assessing situations and determining appropriate actions.

POSITION RESPONSIBILITIES:

+ Collaborate with the Sr. Benefits Manager to oversee operations, administration, and projects related to leave management programs as part of the Total Rewards strategy.

+ Build and maintain relationships with third-party vendors (Unum & Prudential) , internal partners, and Total Rewards teammates to ensure seamless program delivery.

+ Manage or resolve exceptions to support Shaw’s Associate Experience strategy.

+ Lead the administration of leave programs, including FMLA, STD, LTD, and other leave types, ensuring compliance with plan guidelines and regulations.

+ Oversee the Leave Management call center and team inbox, ensuring accurate and timely responses, and serve as the escalation point for Leave Administrators.

+ Act as the subject matter expert on leave programs, including eligibility, documentation, and coordination with benefits like Direct Bill while on leave .

+ Ensure compliance with federal and state leave laws, including FMLA, ADA, and other applicable regulations, while maintaining HIPAA compliance and protecting against liabilities.

+ Develop, analyze, and present reports on leave program data, trends, and vendor performance, making recommendations for improvements as needed.

+ Partner with internal teams to ensure accurate data integration and interfaces within Workday and other systems for leave tracking and payroll accuracy.

+ Oversee timely and accurate processing of vendor payments related to leave programs.

+ Assist in creating communication materials to educate associates on leave policies and processes.

REQUIRED QUALIFICATIONS:

+ College degree with 5+ years of HR/Leave Management or Benefits-related experience.

+ High School Diploma with 9 + years of HR/Leave Management or Benefits-related experience.

+ P roven e xperience with HRIS systems (Workday preferred), Workforce (Time & Attendance ) and call center platforms (e.g., Gen e sys).

+ Strong leadership and interpersonal skills with a proven ability to coach and develop team members in a collaborative, team-oriented environment.

+ Exceptional customer service skills with a focus on associate satisfaction.

+ Excellent oral and written communication skills (bilingual preferred).

+ Self-motivated with the ability to work independently and manage priorities with minimal supervision.

+ Strong organizational and time management skills with a task-oriented approach.

+ Advanced Excel skills (Pivot tables, VLOOKUPs etc.)

+ A nalytical skills to interpret data and drive decision-making.

+ In-depth knowledge of leave policies, procedures, and federal/state regulations (e.g., FMLA, ADA, ERISA).

+ Ability to maintain a high level of confidentiality.

+ Limited travel required ( approximately 2-4 times annually).

COMPETENCIES:

+ Demonstrate Customer Orientation

+ Build Trusting Relationships

+ Make Effective Decisions

+ Deliver Compelling Communication

+ Execute Action Plan

+ Coach and Support

+ Plan and Organize

POTENTIAL FACTORS:

+ Navigating Ambiguity

+ Adaptability

+ Receptivity to Feedback

+ Propensity to Lead

+ Passion for Associate Experience

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.