• Support Technician

    Insight Global (Chaska, MN)


    Job Description

    This role is responsible for delivering exceptional technical support and operational services for our clients customers and internal systems. Key duties include responding to and escalating issues within Service Level Agreements

     

    (SLAs), engaging with customers through multiple channels, and performing hardware installations, upgrades, and replacements. The position involves managing complex IT environments across cloud infrastructure platforms,

     

    including network, operating systems, storage, backup, firewalls, DNS, servers, and virtual machines. Additional responsibilities include maintaining accurate documentation, ensuring secure data center access, and collaborating with the

     

    training team to enhance technical programs. Candidates must demonstrate a commitment

     

    to continuous learning and provide after-hours support as part of an on-call

     

    rotation to ensure high service availability.

     

    The pay range for this pay range $27- $29/hr

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

    Must Haves:

    3-5 years of experience in a

     

    technical support role with a focus on system administration or networking

     

    Intermediate knowledge

    supporting and administering in some of these areas:

    Virtualization technologies

     

    (VMware, Nutanix AHV, or HyperV)

     

    LAN/WAN Networks (Cisco,

     

    Juniper, Arista, etc)

     

    Firewalls (Palo Alto,

     

    Fortigate, Cisco ASA, etc) (PLUS) Load Balancers (F5,

     

    NSX, etc)

     

    Excellent written and verbal

     

    communication skills

     

    Problem solving skills and

     

    the ability to prioritize

     

    Customer service