• REMOTE- Support Engineer (Colombia)

    Insight Global (Plano, TX)


    Job Description

    An employer is looking for a Support Engineer to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations. Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/ XML, content management and partner with escalation teams.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    3-5 years experience in technical support (Applications or platforms)

    Knowledge of JSON and XML

    Experience with diagnostics/ monitoring tools (Datadog, SigNoz, etc.)

     

    API knowledge/ experience

     

    Strong communication skills- English/ Spanish

     

    Familiar with QA processes and ticketing platforms AWS experience

    Postman experience