• Service Desk Technician

    Insight Global (Camden, NJ)


    Job Description

    A client of Insight Global is looking to hire a Service Desk Technician to join their Integrated Operations Center. This team specializes in level 1 and some level 2 triage and is the first level of escalation for all IT issues. The right candidate will be looking to learn, excel, and grow on this team with excellent communication and customer service skills coupled with an understanding of the importance of service desk's role in the organization. The role will entail being onsite 5 days a week. If performance metrics are hit, they will have the ability to work in a hybrid environment after the first month. Must be willing to work an overnight shift.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    1+ years of experience as a Service Desk, Help Desk, IT Technician, or the equivalent education, certifications, and background within level 1 support and triage

     

    Excellent face to face customer service and communication skills

     

    Experience or exposure utilizing an enterprise level ticketing system, troubleshooting hardware and software, Active Directory, end user verification, and Secuity system access controls

     

    Ability to be onsite in Camden, New Jersey