• Incident Response Technician

    Insight Global (Portland, OR)


    Job Description

    Looking for candidates from a technical call center background that have strong communication and facilitation skills! Customer service and ability to follow processes is key here! There is VERY little technical work in this role, this person just needs to be able to understand an issue and pass it along to the appropriate person/team. This is a great role for someone that is looking for a stepping stone into a more technical role down the road. During the shifts there is downtime that can be used to do online school/studying/etc.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    At least two years providing Technical Support in a Call Center environment

     

    Strong experience facilitating critical incidents

     

    Occasional training of new Technicians

     

    Excellent customer service skills and strong attention to detail

     

    Ability to answer customer calls and work issues via trouble tickets proficiently and independently

     

    Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support

     

    Ability to collaborate with employees and third-party partners in a way that results in a positive repair experience for client base Automotive Background

     

    Certifications from companies such as Cisco, Adtran and Juniper are desired