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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

The Technical Product Lead operates within the Operational Readiness Team to establish and evolve the best practices related to tool development, documentation, training and operation for delivering Xylem’s technologies for solving water. Xylem has a suite of infrastructure inspection and monitoring technologies for companies in the water sector.

The Technical Product Lead will take ownership of the operational process and provide process documentation and technical training for Delivery staff, administrate repair and maintenance activities, and serve as a technical advisor and subject matter expert.

Responsibilities:

+ Create documentation and training for equipment assembly, testing, maintenance, and repairs, with input from Project Delivery

+ Develop and maintain online, shop, classroom, and field training materials and ensure all training documentation is current.

+ Manage the repair, maintenance, and troubleshooting of all operational assets in the product line

+ Track issues from a broad perspective with the goal of quickly identifying required product developments or process changes

+ Provide technical review of potential projects and proposals providing a recommendation on the feasibility of the project.

+ Contribute to and help develop and deliver training for business development staff

+ Plan and lead training events in the shop, classroom, and field, for internal and external users of the product

+ Develop inhouse trainers to service Global delivery demand with a focus on moving more training to an online delivery method

+ Maintain and improve procedures to ensure, quality, consistency and efficiency in the delivery, use and reliability of the products

+ Provide technical review and input into marketing communication material to ensure it is up to date and technically accurate on a recurring basis

+ Support projects (in person or remote) to deliver or develop training, focusing primarily on projects that have non-standard applications of the product, use new components, or are high-risk/high-value projects

+ Transition new products and product upgrades to the field by attending field trials and pilot projects, and creating technical documentation and training in accordance with the Xylem Product Development process

+ Recommend, help prioritize and provide context for new developments and improvements to the technology, working with the Global Product Manager and within the Xylem Product Development process

Qualifications:

+ Minimum 5 years experience in a project delivery role, with a focus on technical planning and technical delivery of Spectrum XLI and Cathodic Protection projects

+ 4-year degree in a technical field or expository writing (preferred)

+ Must be a high-level user of the asset management software or demonstrate an ability to develop this skill

+ Demonstrated extensive knowledge of a product or products in a project delivery function

+ Demonstrated ability to train and mentor staff

+ Ability to produce quality documentation and Standard Operating Procedures describing the safe operation and application of the products

+ Demonstrated strong written and verbal communication skills, including external client communication

+ Balance innovation and flexibility with consistency and standards—know when to follow the standard procedure and when to safely divert from process to serve a customer need

+ Ability to identify process deficiencies and implement improvement

Physical Demands:

+ Must be able to lift up to 50 lbs, climb ladders, and work in confined space

Work Environment:

+ The position is office and warehouse based; minimal requirements to travel to perform field projects or take training

+ Ability to travel up to 25% of the time

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation