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Join Our Team as a Resident Service Coordinator – Enhance the Resident Experience!

Are you passionate about customer service and creating positive living environments? We're looking for a dedicated Resident Service Coordinator to join our team! In this role, you will play a key part in managing resident services, assisting with property operations, and ensuring smooth administrative processes. You’ll engage directly with residents and help ensure their needs are met, all while working in a dynamic and collaborative environment.

What You’ll Be Doing:

As a Resident Service Coordinator, you'll be responsible for managing resident interactions, supporting property management tasks, and ensuring the overall satisfaction of residents. You will help plan events, conduct property inspections, manage resident files, and assist with communication between residents and leadership.

Your Essential Responsibilities:

Resident Engagement, Correspondence, and Follow-Up

Plan and organize resident events to foster community engagement

Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net

Record and track all resident correspondence in Yardi

Property Inspection & Curb Appeal

Complete weekly property inspections with a focus on resident balconies/patios and amenities

Inspect apartments as needed to maintain property standards

Resident Files & Paperwork

Maintain accurate resident files, including renewals, resident retention programs, and lease changes

Assist with in-house transfers, adding/removing roommates, and lease renewals Prepare renewal letters for delivery to residents

Assist Property Manager and Assistant Property Manager with paperwork flow and verifications

Collaboration with Leadership

Assist the Property Manager and Assistant Property Manager with property-related tasks

Provide input on setting the agenda for weekly and monthly staff meetings

Compliance

Ensure adherence to federal and state Fair Housing Laws and company policies

What We’ll Expect from You:

Qualifications

Bachelor’s degree (B.A.) from a four-year college or university, or 3-5 years of related experience or training, or an equivalent combination of education and experience

Sales and/or customer service training

Proficiency in software applications, smartphones, and reporting/analysis tools

Skills

Excellent communication, interpersonal, and problem-solving skills

Proficiency in software applications, smartphones, and reporting/analysis tools

Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment

Skilled in understanding and addressing resident concerns with care and professionalism

Please note that only candidates who meet the specified requirements will be contacted for an interview. Thank you for your interest in joining our team.

What You Can Expect from Us:

We offer a comprehensive benefits package designed to support both your personal well-being and professional growth:

20% Rent Discount

Excellent Base Pay : $18.00- $21.00

$100 New Lease Commissions

Property Staff Shared Renewal Commissions (paid monthly)

$300 Morgan Essentials (paid quarterly)

Employee Referral Program (Earn up to $750 per referral)

Education/Tuition Reimbursement Program

Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability

Retirement Plan: 401(k) with Company Match

Generous Paid Time Off: Including 10 Holidays per year and sick leave

Employee Assistance Program

Additional Employee Discounts on various services

Ready to help enhance the resident experience and grow in your career? Apply today to become our next Resident Service Coordinator!

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.

Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Job Details

Job Family Property Admin

Pay Type Hourly