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Veterans Claims Officer I/II/III

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Veterans Claims Officer I/II/III

Salary

$48,505.60 - $83,033.60 Annually

Location

and may be required to travel throughout Ventura County, CA

Job Type

Full-Time Regular

Remote Employment

Flexible/Hybrid

Job Number

0117HSA-25AA (JR)

Department

Human Services Agency

Division

Community Access and Engagement Department

Opening Date

12/18/2025

Closing Date

1/2/2026 5:00 PM Pacific

+ Description

+ Benefits

+ Questions

Description

Be part of an agency that recognizes the courageous service of Ventura County veterans and join a team of professionals that works hard to help veterans and their families gain access to benefits they have earned.

The Human Services Agency (HSA) is seeking Veterans Claims Officers for the County Veteran Services Office. There are currently three vacancies; office location is Oxnard, and may require travel throughout Ventura County and California.

WHAT WE OFFER

The County of Ventura offers an attractive compensation and benefits package that includes:

+ Veteran's Points – This classification has been designated for Veteran's Points. Any person who has been discharged or released from military service, under condition other than dishonorable, within fifteen (15) years of the final filing date for this recruitment, shall receive a credit of five percent (5%) added to their exam score. Notwithstanding their date of discharge, veterans who have a service-connected disability rating of twenty percent (20%) or more shall be eligible to receive this credit. Such credit is allowed only if the veteran attains a passing score on the exam. Presentation of discharge papers (DD214) for inspection prior to the final filing date of this recruitment is required of all applicants seeking veteran's credit.

+ General Salary Increases – Of 3.5% each year for 2026, 2027, and 2028.

+ Educational Incentive – An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree.

+ Bilingual Incentive – Proficiency levels by exam are $.69 per hour (Level I), $1.00 per hour (Level II), or $1.32 per hour (Level III).

+ Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.

+ Annual Leave Redemption – After 10,400 hours of continuous County service an employee may elect to "cash in" or redeem up to 120 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.

+ Sick Leave – Full time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.

+ Deferred Compensation – Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3.00% match on your 401(k) contributions.

+ Health Plans – Full time employees are given a flexible credit allowance of up to $26,626.96 annually to offset the purchase of medical insurance for you and your dependents.

+ Employee only - $463.99 per biweekly pay period

+ Employee plus one dependent - $834.32 per biweekly pay period

+ Employee plus family - $1024.11 per biweekly pay period

+ Dental and Vision – Dental and Vision insurance is free for all employees enrolled in a healthcare plan.

+ Flexible Spending Accounts – Choice of participation in the Flexible Spending Accounts which increase spending power through reimbursement of pre-tax dollars for IRS approved dependent care and health care expenses.

+ Pension Plan – Both the County and employees contribute to the County's Retirement Plan and to Social Security. If eligible, reciprocity may be established with other public retirement systems, such as PERS.

+ Holidays – 13 paid days per year which includes a scheduled floating holiday.

+ Additional Benefits – Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.

OUR COUNTY AND COMMUNITY

Ventura County is located on California's "Gold Coast," approximately 35 miles northwest of Los Angeles and 20 miles southeast of Santa Barbara. The County includes 42 miles of coastline as well as national protected areas such as parts of the Angeles National Forest, Channel Islands National Park, and the Santa Monica Mountains National Recreation Area. Residents enjoy rolling hills and sweeping ocean views in a nearly perfect Mediterranean climate with an average annual temperature of 74 degrees. The beauty and weather combined with a wonderful quality of life are among the many reasons our residents choose to call Ventura County "home."

The County of Ventura strives to actively promote diversity and inclusion to reflect and engage our community. It focuses on serving its residents by promoting engagement, strategy, execution and accountability to include diversity, equity, and inclusion initiatives to ensure that all employees are treated with respect and without discrimination, and to improve culturally appropriate outcomes for community members.

THE AGENCY

The Human Services Agency (HSA) provides public services to more than one-quarter of the county's residents. The agency strives to value and respect each person's unique experiences through compassionate, healing-centered care and equitable services that build trust, safety, and empowerment, provide for voice and choice, and leverage the strengths of individuals and families. We recognize that our approximate 1,500 staff members are our most valuable resource and we are proud of the diverse perspectives and experiences our employees bring to work as we strive to meet the unique needs of our clients within our multicultural environment. Visit our Agency website at www.vchsa.org.

THE POSITION

Veterans Claims Officers assist eligible veterans and their dependents/survivors in obtaining benefits under federal and state laws pertaining to Veterans affairs.

APPROXIMATE SALARIES (after General Salary Increase effective 12/21/2025)

HS Veterans Claims Officer I: $23.32 to $31.09 per hour

HS Veterans Claims Officer II: $25.95 to $34.61 per hour

HS Veterans Claims Officer III: $29.94 to $39.92 per hour

HS Veterans Claims Officer I is the entry level classification in the series. Under immediate supervision, incumbents receive close supervision and training in benefit eligibility determination. Trainees are expected to progress to the HS Veterans Claims Officer II level upon successful completion of a one-year training program and the successful completion of accreditation by the U.S. Department of Veterans Affairs.

HS Veterans Claims Officer II is the journey level classification in the series. Under general supervision, incumbents provide a full range of services to veterans and their families. HS Veterans Claims Officer II may be advanced to HS Veterans Claims Officer III upon successful completion of cross accreditation with all available Veteran Services Organizations and one year of increased case load management to include complex cases.

HS Veterans Claims Officer III is the advanced-journey level classification in the series. U nder general supervision, incumbents handle a complex caseload and provide technical guidance and mentorship.

IDEAL CANDIDATE

We are seeking applicants who respect our military community, both past and present, for the sacrifices they've made. The ideal candidate is a military veteran who shares the core values of the VA: integrity, commitment, advocacy, respect, and excellence. The ideal candidate has a strong understanding of military culture and is able to engage veterans and their dependents/survivors from diverse backgrounds and cultures with empathy and consistency. The ideal candidate is solution-focused and committed to providing superior customer service, demonstrating exceptional interpersonal skills and the ability to build trusting relationships with others. Additionally, the ideal candidate has a Bachelor's degree and strong oral and written communication skills, including experience giving group presentations, as well as computer skills in Word, Excel, and case management systems.

Ideal candidates will possess the following competencies:

+ Critical Thinking & Problem Solving – Analyzing and evaluating information, problems, and options with logic and good judgment

+ Customer Service - Ensuring consistent, responsive, and superior delivery of services to internal and external stakeholders

+ Attention to Detail - Accomplishing tasks thoroughly with concern for all elements involved, however small

+ Industry & Regulatory Awareness - Knowing the contours of the legal and regulatory environment and understanding the broader political, economic, and social factors affecting the County and its Agencies

+ Reading Comprehension - Understanding, analyzing, and applying written information

+ Conflict Management – Preventing, mitigating, and resolving disputes and other interpersonal tensions

+ Decision Making – Exercising discretion and good judgement in evaluating and choosing optimal courses of action

+ Information Gathering – Proactively obtaining facts and data needed to effectively answer question, solve problems, or complete projects

+ Self-Management – Exemplifying personal organization, dependability, and self-discipline

+ Professional Integrity & Ethics – Demonstrating high standards of conduct and consistently adhering to sound moral principles

+ Communication – Respectfully delivering pertinent, truthful, and timely information and comprehending information delivered by others

+ Business/Technical Expertise - Skillfully applying specialized job-related knowledge

HS Veterans Claims Officer I/II/III is represented by the Service Employees International Union (SEIU) and is eligible for overtime compensation.

Examples Of Duties

Duties may include, but are not limited to the following:

+ Interviews and advises claimants regarding available VA benefits; assists in the filing of claims and securing necessary support documents to determine eligibility for federal, state, and local programs.

+ Reviews VA case decisions and award actions to ensure equity for the claimant.

+ Researches, interprets, evaluates, and explains applicable federal, state, and local laws and regulations regarding military and veterans' benefits, programs, and services.

+ Prepares and maintains records, reports and correspondence.

+ Files for appellate action where appropriate to the Board of Veterans Appeals.

+ Initiates and responds to oral and written inquiries from other agencies and the public in accordance with federal, state and local policies.

+ May be required to see clients in a field environment outside of the main office to include home, hospital, jail, field offices throughout Ventura County or other offsite locations.

+ Prepares and presents benefits briefings to veteran and service organizations.

+ Performs other related duties as assigned.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

HS Veterans Claims Officer I

Military Service: Possession of a DD form 214 or equivalent which indicates honorable service in the United States Armed Forces;

OR

two (2) years' experience which involved interviewing and gathering information from individuals in a military environment ;

OR

Possession of a Bachelor's Degree from an accredited college or university .

Substitution: Experience interviewing and gathering information from individuals in a non-military environment may be substituted for the education requirement on a year-for-year basis.

HS Veterans Claims Officer II

Bachelor's degree or possession of DD form 214 or equivalent which indicates honorable service in the United States Armed Forces AND one (1) year experience comparable to a HS Veterans Claims Officer I AND successful completion of accreditation recognized by the U.S. Department of Veterans Affairs.

HS Veterans Claims Officer III

Bachelor's degree or possession of DD form 214 or equivalent which indicates honorable service in the United States Armed Forces AND one (1) year experience comparable to a HS Veterans Claims Officer II AND successful completion of accreditation recognized by the U.S. Department of Veterans Affairs AND cross-accreditation with other Veterans Services Organizations.

Work schedules may be subject to change. Worksite reassignments may occur due to changes in facilities or other operational requirements within the business.

Work is primarily performed in an office environment but may require visits to other organizations, agencies and departments, private businesses, client homes or work locations, some locations may be unsanitary or unsafe; and will require direct meetings with the public, co-located and external program partners, and other community groups. May be exposed to sick, disabled, hostile, uncooperative, or mentally unstable clients/relatives. May be required to perform after hours work as needed.

OTHER REQUIREMENTS:

+ Must possess or obtain and maintain a valid California driver license.

+ Proof of accreditation recognized by the U.S. Department of Veterans Affairs is required for HS Veterans Claims Officer II/III.

+ Proof of cross-accreditation with other recognized Veterans Services Organizations is required for HS Veterans Claims Officer III.

DESIRED:

+ Military veteran who served honorably in the United States Armed Forces.

+ Military medical unit expertise/knowledge.

+ Bachelor's or higher level degree.

+ Work experience interviewing and gathering information in a military environment.

+ Work experience with community resources available to veterans and their dependents.

+ Work experience researching, interpreting, and evaluating federal, state and local laws and regulations regarding military and veterans' rights, benefits, programs and services.

Recruitment Process

FINAL FILING DATE: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Wednesday, December 31, 2025.

To apply online, please refer to our web site at www.ventura.org/jobs (http://www.ventura.org/hr) . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Sufficient information must be provided under the Education/Work Experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications in order to determine eligibility. A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be substituted in lieu of the application.

NOTE: If presently permanently employed in another merit or civil service public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a merit or civil service style examination, then appointment by Lateral Transfer may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral\_Transfer.pdf) for additional information.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining qualifications for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process.

TRAINING & EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire. The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements. In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business need of the department. Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience (T&E), contingent upon the size and quality of the candidate pool. In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis. For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities. It is also highly recommended that the supplemental questions within the application are completed with care and diligence. Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAMINATION - 100%: A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job.

Applicants must obtain a score of seventy percent (70%) or higher on the exam to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

ELIGIBLE LIST: Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year. The eligible list established from this recruitment may be used to fill present and future Regular, Temporary, Fixed-term, Intermittent, and Extra-help vacancies. There are currently three (3) Regular vacancies.

NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.

SELECTION INTERVIEW: When a position becomes available, applicants are referred to the employing department for interviews beginning with the highest scoring applicants, moving down the list from the top until the available positions are filled.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record is required for this position.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the County of Ventura to achieve a drug-free work place. Any applicant for county employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

For further information about this recruitment, please contact Jennifer Rayner by email at [email protected].

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

+ Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

+ Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

+ Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01

Do you possess or have the ability to obtain a California driver license?

+ Yes

+ No

02

Do you possess a DD Form 214 which indicates you served honorably in the United States Armed Forces?

+ Yes

+ No

03

Please indicate the highest level of education you have completed.

+ No high school diploma or GED

+ High school diploma or GED

+ 1 to less than 60 semester units of college course work

+ 60 or more semester units of college course work, but no degree

+ Associate's degree

+ Bachelor's degree

+ Master's degree or higher

04

Which statement below best describes your full-time equivalent work experience interviewing and gathering information from individuals in a military environment?

+ None

+ Some but less than 1 year

+ 1 to less than 2 years

+ 2 to less than 3 years

+ 3 to less than 4 years

+ 4 to less than 5 years

+ 5 or more years

05

Which statement below best describes your full-time equivalent work experience interviewing and gathering information from individuals in a NON-military environment?

+ None

+ Some but less than 1 year

+ 1 to less than 2 years

+ 2 to less than 3 years

+ 3 to less than 4 years

+ 4 to less than 5 years

+ 5 or more years

06

Please explain some of the aspects of military culture, and discuss some of the challenges for veterans in civilian life.

07

Do you have experience in a military medical unit? If yes, please describe your expertise and knowledge. If no, please indicate "none".

08

Please give a thorough description of your work experience interviewing and gathering information from individuals in a military or non-military environment; provide details about your duties and responsibilities, the work environment, and the clients you served. If no experience, please state "none".

09

Please give a thorough description of your experience advocating for clients and working collaboratively with other governmental agencies and community services organizations to secure benefits and community resources available to veterans and their dependents. If no experience, please state "none".

10

Please give a thorough description of your work experience related to researching, interpreting and evaluating federal, state and local laws and regulations regarding military and veterans' rights and benefits, and available programs and services; also, provide details about your knowledge of the structure, function and regulations of the Veterans Administration and related state and county agencies. If no experience, please state "none".

11

Please describe your proficiency in the use of automated systems such as Word, Excel, and computerized case management systems.

Required Question

Employer

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.venturacounty.gov

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