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Experience Specialist/Receptionist: Family Medicine

UnityPoint Health Finley Hospital

1 Positions

ID: 46366582

Posted On 11/19/2025

Job Overview

+ **Area of Interest:** Patient Services

+ **FTE/Hours per pay period:** 1.0

+ **Department:** Family Medicine- DQ

+ **Shift:** Monday - Friday Clinic hours 6:45am-5PM

+ **Job ID:** 174226

Overview

UnityPoint Clinic

Experience Specialist/Receptionist

Family Medicine

Dubuque, IA

Monday-Friday, rotating between the following shifts: 6:45AM-3:15PM; 8:00AM-4:30PM; 8:30AM-5:00PM

Full Time Benefits

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:

+ Expect paid time off, parental leave, 401K matching and an employee recognition program.

+ Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

+ Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

As an **Experience Specialist/Receptionist** , you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.

Key Responsibilities:

+ Greet patients and visitors with warmth and professionalism, creating a welcoming environment

+ Check patients in and out, verify personal and insurance information, and update records as needed

+ Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system

+ Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments

+ Collect and process payments, issue receipts, and assist with billing questions

+ Maintain confidentiality of all patient records and comply with HIPAA regulations

+ Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic

+ Coordinate with clinical staff to manage patient flow and minimize wait times

+ Perform general administrative duties such as data entry, filing, faxing, and scanning documents

+ Assist in onboarding new patients and educating them on clinic policies and procedures

Qualifications

+ **High School Diploma or GED required**

+ 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)

+ Excellent interpersonal, communication, and problem-solving skills

+ Strong attention to detail and ability to multitask in a fast-paced environment

+ Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms

+ Professional appearance and demeanor

Primary Contact

13511

Michelle Pickel

HR Recruiter, HR

563-589-2608

Phone

Phone

Phone

Fax

[email protected]

Email

True

False

False

Job Details

Categories

Health Care

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

168

Job REQ #

46366582

\# Positions

1

Start Date

20251119

End Date

20260116

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UnityPoint Health Finley Hospital

About the Company

A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL

UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives.

At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values:

* Foster Unity

* Own the Moment

* Champion Excellence

* Seize Opportunity

If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application.

ABOUT OUR HOSPITAL

UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.