• IT Engineer

    SAIC (Silver Spring, MD)


    Description

    SAIC is seeking a Scientific Systems Engineer to support FDA operations. This role provides critical scientific computing support to FDA scientists within the Center for Drug Evaluation and Research (CDER) in **Silver Spring, MD.** Our team supports FDA's scientific mission through comprehensive technical services including hardware management, software support, desktop administration, infrastructure maintenance, and virtualization - all within specialized laboratory environments.

    Key Responsibilities

    + Perform software application maintenance on scientific workstations across multiple operating systems (Windows, macOS and Linux environments).

    + Execute routine and preventative maintenance including application installations, disk optimization, and system monitoring.

    + Maintain and troubleshoot end-user computing hardware including workstations, network switches, and routers.

    + Detect, isolate, document, and rapidly resolve system outages and technical problems in the scientific environment.

    + Respond to user support requests for hardware and software issues, ensuring proper escalation when necessary.

    + Communicate problem status updates to users effectively.

    + Configure and manage Windows and macOS scientific workstations with Active Directory integration.

    + Ensure strict compliance with FDA security standards and policies.

    + Provide direct customer support for day-to-day technical operations.

    + Document problems in logging and reporting tool and maintain accurate problem-resolution logs.

    + Additional responsibilities will include end user documentation and training, computer moves and deployments, and additional duties as assigned.

    Qualifications

    Required:

    + Bachelor's or Master's degree in scientific or technical discipline - (chemistry, physics), engineering (any), information systems, computer science, or related interdisciplinary degree).

    + 10+ years of relevant experience in scientific computing environments.

    + Proficient in setup, configuration and administration of Windows and macOS computers.

    + Experience with Active Directory and Windows Server Update Services.

    + Proven troubleshooting skills for laboratory instrumentation systems and associated software.

    + Excellent oral and written communication abilities for technical documentation and reporting.

    + Demonstrated experience working with highly technical customer base including scientists, researchers and physicians.

    + Must possess active FDA Public Trust clearance or ability to obtain prior to start.

    + U.S. citizenship required.

    Preferred:

    + Familiarity with Linux OS (Ubuntu, Oracle Enterprise Linux).

    + Experience with scripting languages and automation tools.

     

    Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

    REQNUMBER: 2512457

    SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability