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Position Summary...

What you'll do...

Role summary:** The Senior Manager, Software Engineering leads platform-level execution of distributed post-purchase and **f** ulfillment systems, ensuring alignment with strategic priorities and roadmap milestones. This role oversees infrastructure, tooling, and frameworks that support scalable, secure development across order management, fulfillment, substitutions, and customer experience flows. The position champions DevOps practices, cloud cost optimization, and technical excellence to deliver high-availability, customer-facing post-checkout systems. Collaborating across engineering, product, data, and operations teams, the manager guides architectural decisions, mentors engineers, and manages complex initiatives to improve order reliability, transparency, and operational efficiency with a focus on continuous improvement and operational success. **About the team:** Our team delivers scalable, high-performance software solutions that power post-purchase customer journeys, including order lifecycle management, fulfillment orchestration, delivery visibility, exception handling, and returns. We focus on building reliable, customer-centered platforms that reduce order friction, improve transparency, and enhance operational efficiency through automation and intelligent workflows. Partnering closely with product, data, and operations teams, we design and operate mission-critical systems that serve millions of users. Emphasizing technical excellence, observability, and proactive problem-solving, the team drives continuous improvements aligned with strategic business outcomes across fulfillment and logistics domains. **What you'll do:

+ Lead platform-level execution of **post-purchase systems** , including order management, fulfillment orchestration, delivery tracking, substitutions, cancellations, and returns.

+ Oversee shared infrastructure, tooling, and frameworks supporting **high-scale, event-driven post-checkout workflows** and seamless integration across OMS, fulfillment, logistics, and customer experience platforms.

+ Drive the full software development lifecycle across teams, championing **DevOps, CI/CD, observability, reliability engineering** , and cloud cost optimization for customer-facing and operational systems.

+ Collaborate with product, data, and operations teams to design and deliver **resilient post-purchase experiences** serving millions of customers with strict SLAs.

+ Guide architectural decisions to ensure **order state consistency, idempotency, fault tolerance, and graceful degradation** across distributed systems.

+ Mentor engineers and engineering managers, raising the bar on **technical quality, operational readiness, and launch excellence** .

+ Manage stakeholder relationships across business, operations, and engineering; track milestones and dependencies to align post-purchase initiatives with business goals.

+ Foster continuous improvement through **automation, incident reduction, MTTD/MTTR improvements** , and operational excellence in fulfillment and delivery flows.

What you'll bring:

+ Extensive experience leading platform engineering teams delivering post-purchase, fulfillment, or logistics systems at scale.

+ Proven ability to drive architectural decisions for distributed order lifecycle systems, ensuring scalability, maintainability, and high availability.

+ Strong expertise in DevOps, CI/CD, observability, incident management, and cloud cost optimization for high-traffic customer-facing platforms.

+ Demonstrated success aligning post-purchase technical initiatives (order reliability, transparency, fulfillment efficiency) with business outcomes.

+ Deep understanding of order state machines, asynchronous workflows, event-driven architectures, and integration patterns across commerce ecosystems.

+ Skilled at mentoring engineers and fostering a culture of operational excellence, customer obsession, and continuous improvement.

+ Strong program and stakeholder management capabilities, including cross-team dependency management across engineering, product, and operations

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart (https://one.walmart.com/) .

The annual salary range for this position is $143,000.00 - $286,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.

Option 2: 7 years’ experience in software engineering or related area.

2 years’ supervisory experience.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

815 Eleventh Ave, Sunnyvale, CA 94089-4731, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.