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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a Program Manager, Global Revenue Programs (Elevate), you will operationalise and scale repeatable program motions, manage intake and tracking of key initiatives, and support the development of reusable tools, templates, and playbooks. This role offers high visibility and cross-functional collaboration across Sales, Industry, Product, Engineering, Customer Advocacy and Executive teams.

Priorities & Responsibilities

+ **Core Program Lead:** Lead intake, triage, and qualification of key Global Revenue Program initiatives.

Serve as a central point of contact for program communications, updates, and troubleshooting

+ **Portfolio Management:** Manage a portfolio of program activities, maintaining visibility into status, progression, and execution milestones.

+ **Playbook Builder:** Develop and maintain standardized templates, tools, and frameworks to support program execution.

+ **Enable Cross-Functional Collaboration & Reporting:** Serve as a resource for account teams, responding to data requests and supporting informed decision-making.

+ **Reporting and Insights:** Deliver clear reporting and strategic insights

+ **Stakeholder Accountability:** Track action items and follow-ups from deal reviews, driving accountability across stakeholders

+ **Continuous Improvement:** own insights generation to refine processes and enhance future program delivery.

Qualifications

+ 5+ years of experience in Program Management, Business Operations or Strategy.

+ Strong organizational and process development skills, with a track record of implementing scalable frameworks.

+ Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments.

+ Excellent communication and stakeholder management skills.

+ Analytical mindset with a focus on continuous improvement.

+ Highly organized self-starter with strong time management and a collaborative, team-oriented approach.

Preferred Skills

+ Familiarity with ServiceNow solutions and ecosystem.

+ Experience supporting growth and performance programs and GTM execution.

+ Ability to leverage data and insights to drive program enhancements.

+ PgMP or PMP Certification

Qualifications

+ 5+ years of experience in Program Management, Business Operations or Strategy.

+ Strong organizational and process development skills, with a track record of implementing scalable frameworks.

+ Demonstrated ability to manage cross-functional initiatives and influence stakeholders in fast-paced, matrixed environments.

+ Excellent communication and stakeholder management skills.

+ Analytical mindset with a focus on continuous improvement.

+ Highly organized self-starter with strong time management and a collaborative, team-oriented approach.

Preferred Skills

+ Familiarity with ServiceNow solutions and ecosystem.

+ Experience supporting growth and performance programs and GTM execution.

+ Ability to leverage data and insights to drive program enhancements.

+ PgMP or PMP Certification

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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