"Alerted.org

Description

Introduction

Do you have the career opportunities as a(an) Coordinator Guest Services you want with your current employer? We have an exciting opportunity for you to join HCA Florida Gulf Coast Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Florida Gulf Coast Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

+ Free counseling services and resources for emotional, physical and financial wellbeing

+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock

+ Family support through fertility and family building benefits with Progyny and adoption assistance.

+ Referral services for child, elder and pet care, home and auto repair, event planning and more

+ Consumer discounts through Abenity and Consumer Discounts

+ Retirement readiness, rollover assistance services and preferred banking partnerships

+ Education assistance (tuition, student loan, certification support, dependent scholarships)

+ Colleague recognition program

+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

_Note: Eligibility for benefits may vary by location._

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Coordinator Guest Services where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications:

POSITION SUMMARY:

Responsible for the safe and** **timely** **transport of patients and visitors. Responsibilities** **include:** **excellent customer service, effective communication skills, follows applicable policies/procedures, attitude of ownership, ability to effectively coordinate with other hospital staff,** **physicians** **and departments.

+ Appropriately greets each patient and/or visitor and deliver excellent customer service.

+ Maintains a daily safety checklist prior to driving the golf cart to ensure safety features are in working order.

+ Follows through with requests for transportation in a timely fashion.

+ Transports guests from one destination to another on hospital campus.

+ Maintains proper usage of Security radio so driver can be contacted regarding a pick-up/drop-off.

+ Makes rounds on campus every 5-10 minutes not exceeding the 5mph speed limit and obeying all traffic regulations.

+ Assists in maintaining the professional appearance of equipment and carts by keeping them clean and free of trash.

+ Follows policy as to where on campus the drivers can provide transportation and which buildings we do not service.

+ Parks carts safely in the designated spot and clean carts daily which may include deep cleaning and detailing as required.

+ Maintains appropriate par levels of literature, visitor guides, etc for distribution to guests when requested.

+ Follows guidelines concerning communicable disease and use of Universal Precautions.

+ Utilizes appropriate equipment to protect patient and staff.

+ Provide service recovery to guests by providing accurate information and referring guest concerns to appropriate department.

+ Works closely with Hospital Concierge to provide safe and timely transportation upon request, provide directions, etc.

+ Orients patients and visitors to surroundings.

+ Notify supervisor immediately of any mechanical or maintenance issues with the golf carts.

+ Follows policy when needing to refuel the gas golf cart through the Plant Ops department.

+ Assists patients and their families with information regarding transport.

+ Seeks ways to assist fellow staff and ancillary departments.

+ Maintains strict confidentiality in accordance with HIPAA.

+ Maintains and promotes customer relations.

+ Follows chain of command regarding occurrences, incidents and complaints, completing all paperwork.

+ Performs other related functions as assigned.

EDUCATION REQUIRED AND/OR PREFERRED:

Ability to read, write and understand written and oral instructions. Prefer High School Graduate or GED.

EXPERIENCE REQUIRED OR PREFERRED:

None required. Prefer6monthsrelated experience.

SKILLS, KNOWLEDGE, AND ABILITIES:

Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction, basic computer usage.

LICENSURE/CERTIFICATION:

Required to have a valid driver’s license with no restrictions and clean driving record(only applicable for Valet Drivers).

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified women's services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the area's only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Coordinator Guest Services opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.