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Position Summary

Responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts and handling customer inquiries and resolving billing discrepancies. May also engage in collections activities

Position Details

+ Handling collections and following up on outstanding balances

+ Invoicing agreements accurately and on schedule

+ Processing and reviewing invoices to ensure accuracy before posting

+ Sets up new customer account and maintain up-to-date and accurate customer information for Accounts Receivable/Payable.

+ Collects and compiles customer billing records such as work orders, sales tickets, charge slips and technician time sheets. Computes total amounts due and enter the relevant information into database. Ensures accuracy of billing information, negotiated terms and compliance with current legislation

+ Prepares and distributes invoices to customers on a timely basis, including accurate details, dates of service, services performed and/or amounts due.

+ Monitors customer accounts: ensures payments made on time, reports on overdue accounts.

+ Maintains an acceptable level of overdue invoices as determined by Accounting policy.

+ May assist with collections of past dues by contacting customers via telephone, email, and/or written correspondence.

+ Generates credit memorandums to indicate incorrectly billed services. Upholds a level of confidentiality regarding any costing and billing when communicating with outside vendors, customers, etc.

+ Responds to customer billing questions via telephone and email.

+ Scans and files all account records into system accordingly.

+ Performs backup duties and answer rollover calls for dispatch personnel.

Qualifications

+ Working knowledge of MS Office and Billing/Financial software

+ Good organizational skills and attention to detail and accuracy

+ Understanding of billing and invoicing process

+ Effective written and verbal communication skills; ability to communicate effectively and respectfully with customers

+ High School diploma or equivalent

+ Two (2) years of billing or directly related experience

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

+ 401(k) plan with **50% company match (no cap)** and immediate 100% vesting

+ Medical, dental, and vision insurance **(100% paid for employee)**

+ Annual bonus program based upon performance, achievement, and company profitability

+ Term life, AD&D insurance, and voluntary life insurance

+ Disability income protection insurance

+ Pre-tax flexible spending plans (health and dependent care)

+ **Paid parental leave**

+ Paid holidays, vacation, and personal time

+ Training/professional development opportunities and company-paid memberships for professional associations and licenses

+ Wellness benefits

About Southland Industries

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

To learn more about careers at Southland, explore our career opportunities (https://southlandind.foleon.com/experienced-professionals/brochure/) , follow us on social media (https://www.linkedin.com/company/22132/?trk=tyah) , and check out our website (https://southlandind.com/) .

Southland Industries and all its subsidiaries are an **Equal Opportunity Employer** and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

**Contingent Employment:** All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

**External Agency Announcement** : Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Required Skills

Required Experience