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Planner I - DDOT

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Planner I - DDOT

Salary

$51,622.00 - $60,556.00 Annually

Location

100 Mack Avenue, MI

Job Type

Certified-Regular Civil Service

Job Number

202502305601DDOTDJ

Department

Dept of Transportation

Division

DDOT Strategic Planning D

Opening Date

12/18/2025

Closing Date

1/8/2026 11:59 PM Eastern

Bargaining Unit

9000-Non Union Salary Regular Service General

+ Description

+ Benefits

+ Questions

Description

The City of Detroit's Department of Transportation, DDOT Strategic Planning division, is currently accepting applications for a Planner I-DDOT.

Area of Specialization: Bus Stops & Transit Locations

SUMMARY: Under general supervision, takes active and primary responsibility for the Department's bus stop and shelter infrastructure. Tracks installations and requests for several thousand individual locations throughout the transit system. Manages activities at these locations, including placement of bus stop signs, shelters and other fixed-infrastructure amenities. Directs work crews to perform updates, upgrades and repairs at bus stops and shelters.

Collaborates extensively with internal and external parties. Works from staff observations, customer requests and location-specific context; implements any and all changes to the Department's bus stop line-up. Integrates efforts with related projects in other workgroups. While following a variety of precedents, has ongoing opportunity to update standards and optimize workflows.

Area of Specialization: Ridership Trends

SUMMARY: Under general supervision, aligns transit activities with economic development trends and demographic patterns. Addresses specific issues with transit routes, destinations, fares, bus stops and riding customs in support of traditional planning and outreach efforts. Uses planning data to identify opportunities for ridership growth and service improvement. Engages existing and potential transit user groups in customized ridership growth efforts. Coordinates activities intended to increase transit ridership and complement larger, City-wide efforts to enhance quality-of-life.

Works with Service Development & Scheduling staff to gain direct, detailed and first-hand knowledge of transit service. Provides input into service development process by documenting needs and requests. In cooperation with marketing staff, provides technical expertise to enhance impact of outreach events. Arranges and leads field trips to introduce potential customers to the transit system. Communicates extensively with external parties; can represent the Department and act as a face of the transit service.

Examples of Duties

Area of Specialization: Bus Stops & Transit Locations

+ Manages live, official database of bus stop locations using specialized software and/or standard spreadsheets.

+ Maintains up-to-date information on customer amenities at bus stops.

+ Conducts regular fieldwork to assess condition and performance of bus stops.

+ Tracks inventory of bus stop supplies, such as signs, signposts, mounting equipment, decals and shelter components.

+ Executes and verifies work orders for installation, removal and maintenance.

+ Provides clear, detailed instructions to maintenance crews, including written descriptions, sketches, photographs and/or maps.

+ Identifies specific bus stops for potential upgrade or removal, based on ridership, neighborhood trends or other contextual factors.

+ Collaborates with Service Development group to align bus stops with permanent route changes and temporary detours.

+ Collaborates with multiple internal/external stakeholders to ensure safety, security, accessibility and customer convenience at bus stops.

+ Interfaces with neighboring/overlapping transit providers to coordinate bus stop arrangements at shared locations.

+ Compiles public requests related to bus stops.

+ Leads Bus Stop Review committee and Bus Stop Optimization team to develop organized, proactive responses to customer requests.

+ Advises on technical considerations of bus stop proposals, such as traffic safety, Americans with Disability Act (ADA) compliance and previous experience at similar locations.

+ Collaborates with Capital Projects group to integrate bus stop needs with mid- and long-range programs.

+ Provides inputs to group-wide ridership tracking efforts.

+ Produces basic reports and statistics on bus stop locations/amenities.

Area of Specialization: Ridership Trends

+ Compiles and indexes requests for new transit service.

+ Co-develops programs to increase ridership in targeted markets.

+ Prepares reports to quantify the ridership effect of customer engagement programs.

+ Attends outreach events to provide detailed guidance on transit system usage.

+ Connects with external stakeholders to arrange transit field trips and travel trainings.

+ Plans and leads hands-on field trips to build familiarity with transit services.

+ Teaches new customers to locate routes, recognize bus stops, read schedules, use apps, pay fares, board and deboard the bus.

+ Maintains accurate, dynamic knowledge of current and proposed transit services.

+ Maintains knowledge of fares, transfers, passes, tax credit programs and ridership incentives.

+ Stays attune to industry-wide innovations and best-practices.

+ Learns specific needs of potential ridership groups, customizes events and materials accordingly.

+ Delivers on-site presentations to organizations.

+ Develops cross-promotion programs with institutions and businesses.

+ Connects with businesses and community groups to arrange transit information displays in visible locations.

+ Identifies new developments and destinations for proactive outreach.

+ Communicates route-related customer concerns to Service Development & Scheduling group.

+ Engages internal parties, such as Customer Service, to promote accurate understanding of new transit services.

+ Participates in Department-wide efforts to improve the customer experience.

+ Leads Community Workshops and Public Hearings.

Minimum Qualifications

Bachelor's Degree in geography, social science, public relations or urban planning. One year experience with GIS and/or two years experiences in marketing, engagement or public outreach.

Desired proficiency with foreign languages, particularly Arabic or Spanish.

Minimum Entrance Qualifications

Bachelor's Degree in geography, social science, public relations or urban planning. One year experience with GIS and/or two years experiences in marketing, engagement or public outreach.

Desired proficiency with foreign languages, particularly Arabic or Spanish.

Supplemental Information

Evaluation Plan

+ Interview: 70%

+ Evaluation of Training, Experience & Personal Qualifications: 30%

+ Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

+ Veteran Points: 0 – 15 points

+ Detroit Residency Credit: 15 points

LRD:`12/17/2025

Licensing and Certifications

Valid State of Michigan Operator's License.

Candidates considered for placement in these classifications may be subject to a Criminal Background Investigation based on the requirements of the position.

Knowledge, Skills and Abilities

Area of Specialization: Bus Stops & Transit Locations

KNOWLEDGE OF:

+ Geography and street layout of transit service area.

+ Economic, demographic and practical factors influencing transit ridership.

+ Essential ADA clearances and requirements.

+ Traffic safety and roadway configuration.

+ Federal, state and local standards affecting Department operations and services.

+ Departmental goals, missions, efforts and objectives.

+ Records maintenance requirements and procedures.

+ Project planning and management principles.

SKILL IN:

+ Geographic Information Systems (GIS).

+ Quality assurance and process improvement techniques.

+ Oral and written communication.

ABILITY TO:

+ Use tact and diplomacy to interact effectively with external stakeholders

+ Use personal computer and common office software.

+ Apply standards.

+ Read maps.

+ Prepare reports and sketches.

Area of Specialization: Ridership Trends

+ Geography and street layout of transit service area.

+ Departmental goals, missions, efforts and objectives.

+ Economic, demographic and practical factors influencing transit ridership.

+ Public hearing timelines and formats.

+ Federal, state and local standards affecting Department operations and services.

+ City and Department information technology systems.

SKILL IN:

+ Project planning and management principles.

+ Oral and written communication.

ABILITY TO:

+ Speak publicly and make presentations.

+ Interact patiently and compassionately with customers and the general public.

+ Explain detailed instructions to new/unfamiliar audiences.

+ Use personal computer and common office software.

+ Read maps.

+ Use the transit system confidently.

+ Visit locations in all parts of the City and transit service area.

EMPLOYMENT BENEFITS

The City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following:

HEALTH

+ Medical - Eligible for hospital, surgical, and prescription drug benefits.

+ Dental

+ Vision

INSURANCE

+ Life Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent.

+ Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement.

PAID TIME OFF

+ Sick Leave

+ Vacation

+ Holidays

OTHER LEAVE BENEFITS

The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave,

RETIREMENT BENEFITS

City Employees Retirement System

As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:

• Completion of thirty (30) years of service;

- At age sixty (60) if you have at least ten (10) years of service, or

- At age sixty-five (65) with eight (8) years of service.

• In the event of disability, other eligibility rules apply);

- An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;

• Employees are vested after ten (10) years of service, regardless of age.

ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions.

Have a successful career with the City of Detroit. Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit.

01

Please indicate your highest level of education completed

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree

+ PhD/J.D.

+ No Education experience

02

How much experience do you have in marketing, engagement, or public outreach?

+ 0-1 year of professional experience

+ 2 years of professional experience

+ 3 or more years of professional experience

Required Question

Employer

City of Detroit

Address

Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226

Website

http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job

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