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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Business Process Management is a strategic business discipline designed to support the execution of clear and repeatable processes which ensure value delivery to our internal and external customers. We are looking for collaborative Process Management professionals who have a passion to improve business and operational processes while transforming our culture to one of Business Process Excellence.

The Business Process Designer is the most advanced Business Process Management expert who provides technical know-how to to drive a culture of continuous improvement and process excellence. Business Process Designers have a strong knowledge of BPM systems and their implementation; from modeling software selection to process optimization to the creation of custom applications. They work together with the Process Director to form the foundation of a BPM project. The Process Designer is responsible for designing or redesigning business processes to improve operational efficiency. They will analyze, implement, and update processes so as to ensure company goals are met. Finally, they will analyze the effectiveness of current process in order to develop and implement strategies to improve workflow effectiveness.

The responsibilities for the successful candidate in this role include but will not be limited to:

+ Design and implement new business processes

+ Transform existing business processes by analyzing end-to-end mapping and identifying areas of opportunity through annual reviews, as well as formal and informal customer complaints

+ Lead Process Discovery and Design workshops

+ Ensure that all process designs align with and complies with the overall business goals and policies

+ Support Process Analysis and Design with performance measurement and reporting

+ Coordinate and conduct annual process reviews with Process Owners and Process Council

+ Provide coaching and support to Process Owners, Experts, and end-users as needed to ensure Process Management Framework is appropriately followed

Required Qualifications

+ 5+ years of related work experience

+ BPM Certification or equivalent work experience

+ Expert in Business Process Management, Process Design, and Process Change Management

+ Experience designing and implementing new business and operational processes

+ Analytical Skills

+ Advanced knowledge of Six Sigma methodologies

+ Exceptional written and verbal communication skills

+ Comfortable presenting to senior level management

+ Coaches and mentors Process Management Specialists

+ Capable of thriving in a self-directed model

Preferred Qualifications

+ Expert user of Nintex Process Manager or other Process Management Software

+ Lean/Six Sigma designation

Education

Certifications in Business Process Management, Process Improvement, Process Mapping

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$54,300.00 - $119,340.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 12/22/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.