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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

_*Candidates must live in Florida and speak English and Spanish*_

Improves quality products and services by using measurement and analysis to process, evaluate, and make recommendations to meet objectives. Coordinates the plan's prevention and wellness activities specifically designed to promote the importance and benefits of accessing timely preventive and well care through targeted member/provider education and outreach initiatives.

What you will do

+ Conducts telephonic outreach to members to promote clinical gaps in care closure related to Quality HEDIS measures

+ Assists with establishing and implementing results-based programs and innovative initiatives for the Prevention & Wellness area, under general supervision.

+ Applies in-depth knowledge of the Prevention & Wellness field to offer feedback for decisions and innovation strategies that enhance organizational growth and visibility.

+ Develops, implements, and assures the ongoing coordination of designated prevention and wellness activities outlined within the quality improvement and work plan.

+ Evaluates, analyzes, reports on and records outcomes of the scheduled prevention and wellness interventions.

+ Organizes special or pilot health education interventions to target specific population initiatives.

+ Produces and distributes the quarterly community newsletters.

+ Coaches more junior colleagues in techniques, processes, and responsibilities.

Remote Work Expectations

+ Access to a private, dedicated space to conduct work effectively to meet the requirements of the position

+ Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted.

Required Qualifications

+ Candidate must be bilingual in English/Spanish

+ Candidate must reside in Florida

+ Working knowledge of problem solving and decision making skills

+ Adept at collaboration and teamwork

+ Adept at growth mindset (agility and developing yourself and others) skills

+ 3-5 years' work experience

Preferred Qualifications

+ Customer service or call center experience

+ HEDIS experience

+ Medicaid line of business experience

+ Previous work from home/remote experience

Education

+ High School Diploma or GED (REQUIRED)

+ Bachelor's Degree (PREFERRED)

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $91,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/17/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.