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Position Summary:

The Director of Aftermarket Sales & Support is responsible for developing and executing strategies that drive revenue growth, customer satisfaction, and operational excellence within the aftermarket segment. This role oversees parts and service and support programs to ensure customers receive exceptional post-sale experiences. The Director will lead cross-functional teams to optimize processes, expand market share, and deliver innovative solutions that enhance product lifecycle value.

Essential Functions of the Job:

+ Provide leadership and accountability for safety results within the department.

+ Develop and implement aftermarket business strategies alighted with company objectives.

+ Identify new revenue streams and growth opportunities in parts, service, and support offerings.

+ Oversee aftermarket operations including parts distribution, service center(s) and field service team.

+ Communicate with cross-functional teams and department managers to resolve issues, provide status and achieve objectives.

+ Develop business plans, revenue forecasts, budgets, organizations and metrics consistent with a customer-centric and profitable organization and manage aftermarket group to achieve desired results.

+ Implement aftermarket sales/service strategies to proactively engage customers with products and service that bring value to customers and generate new business revenue.

+ Some travel to customer locations is required to gain field insights, strengthen relationships, and promote aftermarket sales and service offerings.

+ Drive initiatives to improve customer satisfaction and loyalty through superior service delivery.

+ Establish programs for technical support, training and proactive maintenance, including technical manuals.

+ Set and manage budgets, forecasts, and KPIs for aftermarket operations.

+ Monitor profitability and implement cost-control measures without compromising quality.

+ Lead and mentor a high-performing team across multiple functions.

+ Foster a culture of continuous improvement and innovation.

+ Analyze market trends, competitor activities and customer needs to inform strategy.

+ Develop pricing models and promotional campaigns for aftermarket products and services.

+ Gives work direction, resolves problems, prepares schedules and sets deadlines to ensure timely completion of work.

+ May initiate and/or authorize employee hire, promotion, discharge, or transfer.

Knowledge, Skills and Abilities (KSA’s):

+ Ability to work in and contribute to a “LEAN” work environment.

+ Ability to promote safety to all employees and implement safe working practices.

+ Knowledge of ERP/MRP and CRM tools (JDE Preferred).

+ Knowledge of laws, regulations, and agency rules for industry to ensure compliance standards are met and exceeded.

+ Skilled and proficient with the use of personal computers; including quality assurance documentation and generic mainstream office software (i.e. Microsoft Excel, Word, etc.)

+ Ability to read and interpret product specifications and drawings.

+ Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to a problem.

+ Ability to identify complex problems and review related information to develop and evaluate/implement options and solutions

+ Ability to motivate, develop, and direct people to perform at their highest potential with the ability to identify and place the best people in the right job.

+ Ability to build and foster effective business relationships with vendors, customers, and other departments within the organization.

+ Ability to communicate effectively, both verbally and in writing, with the ability to formulate and deliver ideas and material in a clear and concise manner.

+ Demonstrated ability to exhibit and model Alamo Group's Leadership Core Competencies:

+ **Leading Change / Change Management:** _Ability to drive improvement of team, division, and corporate goals and objectives through people. Ability to balance change and continually strive to improve business performance._

+ **Leading People / Teamwork:** _Ability to design and implement strategies which maximize employees' potential and foster high ethical standards in meeting the team, division, and corporate objectives._

+ **Communication:** _Ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally. The ability to develop internal and external networks and identify the issues that impact the work of the organization._

+ **Business Acumen:** _Understands and interprets business financials and metrics and utilizes latest business strategies. Focuses on outcomes and creates opportunities for success. Acquires and utilizes human, financial, material and information resources effectively._

+ **Results Driven** **_:_** _Ability to make timely and effective decisions and produce results through planning and the implementation and evaluation of business metrics, systems, policies, and program; stressing accountability and continuous improvement_

Education and Experience:

+ _Bachelor’s degree in Business, Engineering or related field (MBA preferred). Equivalent work experience may be considered in lieu of degree._

+ _10+ years of experience in aftermarket, service, or related industry, with at least 5 in a leadership role._

+ _4+ years of experience in a managerial capacity._

+ Strong understanding of supply chain, logistics, quality processes and customer service principles.

+ Proven track record of driving revenue growth and operational efficiency.

+ Excellent leadership, communication and negotiation skills.

Working Conditions:

Primarily in an office environment indoors with frequent walking in and around a non-climate controlled metal manufacturing plant. May be required to travel occasionally by automobile and/or common air carrier, with overnight stays to develop insight from the field, to build customer relationships and to promote aftermarket sales and service. Occasional lifting, pushing or pulling 20 pounds, stooping, reaching, bending, and climbing in and around fabricated metal parts and manufacturing equipment in the performance of purchasing and supply chain operations.

Notes:

_The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified._

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).