• Customer Care Advocate

    TEKsystems (Temple, TX)


    Position Summary

    + We are seeking a Customer Care Advocate to join our team in Temple, TX. This role is responsible for providing exceptional service to members by answering inquiries, resolving concerns, and ensuring accurate information is communicated regarding policies, procedures, and benefits.

    Essential Functions

    + Communicate plan policies, procedures, and services to members under general supervision.

    + Serve as the primary contact for benefits, premium payments, and simple enrollment inquiries, ensuring first-contact resolution.

    + Verify and update member demographic information in the system.

    + Access appropriate sources to provide accurate benefit information.

    + Document all interactions in phone logs according to department standards.

    + Assist members with concerns and work toward resolution before escalation.

    + Meet performance metrics, including:

    + Call Handling: 80% of calls answered within 30 seconds.

    + Call Abandonment: Less than 5%, with average hold time under 2 minutes.

    + Quality Goal: 92% or greater within 60 days of employment.

    + Schedule Adherence: Based on department policy.

    Key Success Factors

    + Successful completion of Customer Service training and proficiency testing.

    + Strong spelling, grammar, and basic computer skills (tested during interview).

    + Proficient typing and ability to multi-task in a fast-paced environment.

    + Excellent phone etiquette and effective verbal/written communication skills.

    + Ability to problem-solve and act as an advocate for the customer.

    + Familiarity with policies, procedures, and new products offered by Marketing.

    + Knowledgeable in public relations with a diverse customer base.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Temple, TX 76502.

    Pay and Benefits

    The pay range for this position is $18.00 - $18.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Temple,TX 76502.

     

    Application Deadline

     

    This position is anticipated to close on Jan 1, 2026.

    h4>About TEKsystems:

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

     

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.