• IT Support Engineer

    Cramer (Norwood, MA)


    We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

    Key Responsibilities:

    • Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.

    • Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.

    • Install, configure, and maintain operating systems and applications.

    • Assist with user account management (Active Directory, email, permissions).

    • Document issues and resolutions in the IT ticketing system.

    • Escalate complex problems to senior level engineers or relevant teams.

    • Support routine maintenance tasks such as updates, patches, and backups.

    • Provide basic training, onboarding, and guidance to users on IT tools and best practices.

    Requirements

    • Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).

    • A solid understanding of Windows 11 and/or macOS environments.

    • Familiarity with networking concepts (TCP/IP, DNS, DHCP).

    • Strong problem-solving and communication skills.

    • Ability to work independently and as part of a team.

    • Customer-focused attitude and willingness to learn.

    Preferred Skills:

    • Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).

    • Experience working with Microsoft 365 suite and collaboration tools.

    • Basic scripting or automation skills (PowerShell, Bash) is a plus.

     

    Benefits

     

    + Medical, Dental & Vision Insurance

    + Health Savings Account, including employer contribution

    + Retirement Plan (401K) with company match

    + Profit Share Bonus Plan

    + Life Insurance

    + Paid Time Off

    + Family Leave

    + Short Term & Long-Term Disability

    + Tuition Reimbursement

    + Wellness Resources, including discounted membership to Lifetime Fitness

    + Generous onsite café

    + Paid holidays

     

    Salary Range: $60-70K