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Specialist - Graduation Services

• Georgia - Gwinnett - Lawrenceville (https://ga.referrals.selectminds.com/jobs/75082/other-jobs-matching/location-only)

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Gwinnett Technical College

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7 hours ago Post Date

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Employment Terms: This job is a full time, benefited, FLSA non-exempt position in the Registrar’s Office which reports to the Manager, Graduation Services.

Schedule: This is a 40-hour per week, on-campus position at the Lawrenceville campus. Must be available to work Monday through Thursday between 8 am and 6 pm and on Friday between 8 am and 4 pm. Occasional Saturdays and some evenings. Schedule is subject to change. May occasionally work at the Alpharetta-North Fulton Campus. Flexibility is a must .

Salary : $45,760 per year

Minimum Qualifications (Job Code 11127): High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate *and* one (1) year of work-related experience

Preferred Qualifications:

Bachelor’s Degree from an accredited institution of higher education and three (3) years of work experience in a postsecondary Registrar Office, Academic Advisement or Student Affairs environment.

Strong computer and e xcellent interpersonal, written, and verbal communication skills; ability to analyze data and support decision-making processes. Must possess the ability to multi-task in a fast-paced office environment, problem solve, and maintain effective relationships within a team environment.

Proficiency in systems used in Registrar and Graduation services, including Staff BANNER, BDMS, DegreeWorks, and Microsoft Office applications such as Excel and Outlook (including mail merge and advanced excel functions); familiarity with systems such as TargetX, Parchment, Tassel, and SQL is beneficial.

Possesses effective time management skills. Anticipates needs and/or opportunities to improve processes and provides accurate and timely support to Graduation Services workflows. Able to prioritize tasks based on the needs of the department while managing multiple responsibilities and successfully meeting deadlines.

Ability to interact effectively as a member of a team and to work collaboratively with other departments. Ability to listen to customers (e.g., students, staff, and faculty) and to understand and respond positively to their requests. Ability to adapt to changing assignments and multiple priorities. Must possess a demonstrated ability to provide exceptional customer service to both internal and external customers. Attention to detail is a must.

Certain positions are subject to pre-employment and random drug testing. Refusal to take the test or a positive result will lead to separation and a 2-year ineligibility period for state employment. Additionally, for any employment offer that includes a required drug test, the test must be completed within 48 hours. Failure to comply will result in the offer being rescinded and a 2-year ineligibility period for state employment.

Job Description Summary:

Under general supervision manages phone, voicemail and email communication related to Commencement and Graduation Services. Processes graduation applications received daily and supports the review and preparation of graduation audits by confirming student record accuracy in DegreeWorks and Banner. Assists with processing and verification tasks related to diplomas and graduation status. Communicates, verifies and advises graduating students about participating in the Commencement ceremony. Assists Graduation Office and GTC event coordinator with activities associated with the preparation for and execution of GTC’s annual Commencement ceremony and other special events as indicated.

This role is primarily responsible for processing and record-management tasks within Graduation Services, and also may include front-facing interaction with students.

Researches, interprets and applies Registrar and Graduation Office policies and procedures. Assists students and staff in understanding Registrar and Graduation Office policies and procedures.

Duties also include supporting Registrar Office with registration lab assistance, processing routine forms such as add/drop/swap, no shows, reinstatements, withdrawals, and grade changes as directed, transcript printing, clearing National Student Clearinghouse and Technical College System of Georgia error reports by verifying student status and record accuracy, and performing other duties as assigned.

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

Duties/Responsibilities

Percentage of Time

1. Processes graduation applications and handles phone, email and walk-in inquiries from students, faculty and staff. Determines the nature of requests and provides appropriate information. Supports the preparation of graduation audits by confirming student record accuracy in DegreeWorks and Banner.

45%

2. Communicates with graduates the process of registering for Commencement. Prepares student commencement packet and other materials related to the Graduation & Transfer Fair. Assists with the Commencement preparation and performs assigned duties at the Commencement ceremony.

15%

3. Assists with processing routine Registrar forms and tasks, including add/drop/swap forms, no shows, reinstatements, withdrawals, and grade changes as directed; Supports transcript printing. Assists with clearing National Student Clearinghouse and Technical College System of Georgia error reports by verifying graduation status and student record accuracy.

15%

4. Assist with the design, preparation, and execution of special events, projects and activities as needed. Provides logistical and material support for Graduation Services initiatives.

10%

5. Assists Registrar’s Office with providing information regarding Registrar and Graduation Office policies, procedures and FERPA information to students, One-Stop Advisors, Division Deans and Program Directors.

10%

6. Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College.

5%

Physical Demands

Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

Never

Requires having a P-Card.

Never

Driving is a responsibility of this position.

Occasionally

This position will have direct interaction or care of children under the age of 18 or direct patient care.

Occasionally

This position will have Security Access (e.g., public safety, IT security, personnel records, student records, patient records, or access to chemicals and medications).

Constantly

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

Occasionally

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

Occasionally

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

Occasionally

This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.

Constantly

This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.

Never

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

Never

Noisy environments.

Occasionally

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

Never

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

Occasionally

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

Never

Work in outdoor elements such as precipitation and wind.

Never

Assessing the accuracy, neatness and thoroughness of the work assigned.

Constantly

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 678-226-6691, [email protected]

High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate*and* one (1) year of work-related experience

Additional Information

+ Agency Logo:

+ Requisition ID: EDU0A2H

+ Number of Openings: 1

+ Advertised Salary: $45,760/YR

+ Shift: Day Job

+ Posting End Date: Jan 6, 2026