"Alerted.org

Clinical Service Representative III - Department of Neurosurgery

Work type: Staff Full-Time

Categories: Office/Administrative/Fiscal Support, Veteran's Preference Eligible, Health Care Administration/Support

Department: 29190000 - MD-NEUROLOGICAL SURGERY

Classification Title:

Clinical Service Representative III

Classification Minimum Requirements:High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Job Description:

The Department of Neurosurgery at the University of Florida is seeking a full-timeClinical Service Representative IIIto join our mission-driven team. In this role, you will support world-class patient care, innovative research, and medical education, working alongside neurosurgeons at UF Health Shands Hospital and the VA Medical Center.

You will serve as a trusted partner to faculty, coordinating clinical practice and managing administrative and academic responsibilities. We value professionalism, initiative, and teamwork, offering a supportive culture that fosters collaboration, respect, and growth. This role also includes a monthly cell phone stipend.

If you thrive in a fast-paced environment and want to contribute to cutting-edge care and discovery, we invite you to join us.

The Lillian S. Wells Department of Neurosurgery provides comprehensive care for brain, spinal, and nervous system disorders, including tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal injuries. Our clinical reach extends throughout North Central Florida via regional programs. We offer advanced treatment options for adults and children and conduct research and clinical trials developing new therapies for challenging neurological diseases. The department also offers education and training through ACGME-accredited residency and fellowship programs.

Responsibilities to include:

Manage clinical practice for at least one physician within the Department of Neurosurgery.

Schedule outpatient clinic appointments, surgical cases, and ancillary diagnostic tests. Coordinate with a

range of services, including Radiology; Neurology; Ear, Nose, and Throat (ENT), Orthopaedics; and the

Cancer Center in referring patients for further consults and/or treatment. Arrange hospital admissions,

which involve providing diagnostic, procedure, and insurance information. Communicates with patients (as

needed) regarding insurance authorization issues. Obtain authorizations for emergency, add-on cases.

Remind patients of appointments. Prepare and mails letters and instructions to new patients. Determine

dates of service with all units. Ensure follow-up appointments are made. Handle patient questions. Ensure

that all appropriate magnetic resonance imaging (MRIs) and computed tomography (CTs) are scheduled.

Daily uses Epic, Shared Medical Systems (SMS), and other healthcare information technology (IT)

systems.

Accompany physician(s) into the Neurosurgical Specialties Clinic whenever the physician(s) is/are

there. Physically interact with patients. Obtain demographic and financial information from patient; verify

insurance coverage to obtain approval from third party payers for further visits, surgery, and/or surgical

procedures. Schedule patients for Pre-op Anesthesiology Clinic, and other tests with Radiology and

Laboratory.

Personally assistant one or more physicians for academic, educational, and administrative

functions within the program. Receive and review all incoming mail; independently determine appropriate

actions and draft correspondence for physician’s signature. Liaise between physician and attorneys in

arranging depositions (time, place etc.). Assemble necessary material for depositions, including medical

records, films, etc. Research scientific journals and other publications for academic references (as needed

by the physician). Maintain physician’s calendar, make travel arrangements, coordinate scheduling of

multiple committee (and other) meetings (local, national, and international). Assist with workshops and

conference schedules (as needed). Coordinate paperwork for visitors and medical students, including

Health Insurance Portability and Accountability Act (HIPAA) training, patient observation forms, Institutional

Review Board (IRB), and other paperwork (as needed). Assist with meeting arrangements, and other

functions, with individual board members and representatives of participating institutions.

Respond to all calls from patients, attending physicians, attorneys, insurance carriers, and other

healthcare personnel. Resolve calls, either by direct response or by forwarding to mist appropriate person

(i.e., resident, advanced registered nurse practitioner (ARNP), physician assistant (PA), etc. Assist in

scheduling new patients with neurosurgical disorders from referrals taken by the department's New Patient Referral Team based on established protocols.

Expected Salary:

$18.05 - $20.50 per hour

Required Qualifications:High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-9 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred:

Knowledge of medical terminology

Knowledge of Epic

Superior organizational skills

Superior communication skills

Exceptional customer service skills

Special Instructions to Applicants:

For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See UF’sVeteran's Preference Page (https://jobs.ufl.edu/resources/veterans-preference/) for more details.

This position has been reposted. Previous applicants are still under consideration.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:Yes

Advertised: 19 Dec 2025 Eastern Standard Time

Applications close: 31 Dec 2025 Eastern Standard Time