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Job Title: Senior Business Systems Analyst

Contract: 1 year contract with possibility of extension

The Business Systems Analyst will support enterprise-level requirements development, process analysis, and systems modernization activities aligned with the mission of the OUC. This role formulates and defines system scope and objectives, analyzes business and user needs, documents requirements, and translates them into system specifications supporting 911 / 411 operations and core IT environments.

The analyst will collaborate with technical teams, operational stakeholders, and partner agencies to support technology enhancements, workflow improvements, and system integrations. Work includes developing standardization tools and documentation, supporting process redesign initiatives, evaluating technology performance, and contributing to modernization projects across multiple platforms.

Job Responsibilities:

+ Formulates and defines systems scope and objectives based on user needs and a comprehensive understanding of business systems.

+ Devises or modifies procedures to solve complex problems considering system limitations, operating time, and desired results.

+ Provides consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis.

+ Leads requirement development sessions to gather detailed business and functional requirements.

+ Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs.

+ Develops business process models, use cases, workflow diagrams, and documentation to support system design and decision making.

+ Translates business and operational requirements into clear, actionable technical specifications for OUC-IT teams.

+ Evaluates system capabilities, performance data, and user feedback to recommend system enhancements or process modifications.

+ Supports testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.

+ Coordinates with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals.

+ Assists in the development of standardized tools, templates, documentation framework, and reporting dashboards.

+ Supports change management activities including training documentation, stakeholder communication, and workflow transition support.

+ Conducts impact assessments to determine effects of system changes on users, processes, and integrated systems.

+ Supports data validation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms.

+ Prepares reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes.

Requirements:

+ Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #855-IT Baltimore

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.