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Job Description

About Us: At Nordstrom, we are committed to providing memorable customer service and fashion expertise that helps people look good and feel their best. We encourage creativity and collaboration to solve business problems that deliver value for our customers. We value relationships, both with our customers and within our team, and strive to create a positive and inclusive workplace.

About Our Team

The POS+ team is transforming how Nordstrom processes customer transactions, with a focus on flexibility, reliability, and customer data utilization. We value collaboration, clear communication, and thoughtful decision-making. We're retiring legacy systems while building modern platform capabilities—work that requires both operational discipline and innovative thinking.

About the Role

Join Nordstrom's POS+ transformation team as a Product Manager 2, where you'll play a critical role in both sustaining our current customer transaction experience and building the future of retail technology. This role offers a unique opportunity to balance operational excellence with strategic innovation—maintaining system compliance while driving next-generation platform capabilities that will power Nordstrom's in-store experience through 2026 and beyond.

What You'll Do

Platform Innovation & Strategic Development (75%)

Offline Capabilities & Android Migration

+ Lead product development for offline transaction capabilities on Android platforms, enabling seamless customer experiences regardless of connectivity

+ Define software requirements for new hardware rollout in 2026

+ Partner with engineering to ensure robust data synchronization and conflict resolution strategies

Payment Terminal Integration

+ Drive integration strategy for new payment terminal technologies

+ Ensure compliance with payment industry standards (PCI-DSS) while improving customer and associate experiences

Customer-Facing Display Framework

+ Build the foundational framework to connect transaction data to customer-facing displays at the POS

+ Define data models and API specifications that enable rich customer engagement during checkout

+ Collaborate with UX and engineering to create flexible, scalable solutions for future display innovations

Legacy System Stewardship (25%)

Compliance & Risk Management

+ Maintain system compliance with evolving regulatory requirements and industry standards

+ Proactively identify and address technical debt that could impact business operations

+ Partner with Legal, Security, and Compliance teams to ensure seamless updates

Request Evaluation & Prioritization

+ Critically evaluate all incoming requests for new functionality on legacy systems

+ Assess business value against cost and risk, making clear trade-off recommendations

+ Communicate decisions effectively to stakeholders, guiding them toward POS+ solutions when appropriate

What You'll Bring

Collaboration and Influence

+ Encourages innovation within the squad, contributing ideas and facilitating planning sessions

+ Evangelizes the product and influences strategic roadmap decisions within the POS domain and with key stakeholders

+ Takes an active role in coordinating collaborative efforts for product delivery across engineering, UX, and business partners

+ Builds strong cross-functional relationships rooted in deep understanding of customer needs

Continuous Discovery and Insights

+ Uses data-backed insights to influence stakeholders and align organizational efforts with customer needs

+ Translates insights into opportunities, strategically aligning customer needs with business objectives

Definition and Decomposition

+ Understands boundaries and role of products within the broader POS+ ecosystem, redefining as needed

+ Breaks down roadmaps into releasable features, owning prioritization and sequencing to support strategic goals

+ Writes complete user stories and acceptance criteria within the product area

+ Works with engineering and business to optimize between customer value and technical effort/complexity/risk

+ Designs measurement plans and exercises a "test and learn" mentality, adjusting products based on learnings

Drives Impact

+ Drives progress against deliverables, engaging leadership to manage risks and dependencies to achieve outcomes

+ Determines testing strategy and acceptance criteria requirements

+ Engages cross-functionally to ensure incidents are appropriately triaged and addressed, communicating impacts across the business

+ Integrates repeatable measurement into data-driven decision making to drive roadmap adjustments based on learnings

Prioritization and Planning

+ Prioritizes product roadmap to optimize impact and balance deliverables with multiple stakeholders

+ Prioritizes feature backlog, accounting for complexity, impact, and cohesion with organizational strategy

+ Develops feature timeline and sequencing plans considering technical and operational constraints

+ Frames tradeoff decisions about which features or backlog items to deliver

+ Leads or escalates discussions to resolve disagreements and provides critical facts to gain alignment

Strategy and Vision

+ Contributes to product vision, articulating product purpose and ensuring alignment to POS+ strategic vision

+ Articulates the product's value proposition and evangelizes vision with squad and key stakeholders

+ Shapes the approach to deliver to the product vision, developing short-term plans to impact success metrics

+ Drives alignment on strategy with the squad and key stakeholders

Domain Experience (Preferred)

+ 3-5 years of product management experience, preferably in retail technology, payments, or platform services

+ Understanding of payment systems, compliance requirements (PCI-DSS), and industry standards

+ Familiarity with mobile platforms (Android preferred) and offline-first application patterns

+ Comfort working with APIs, data integration patterns, and platform architectures

Why This Role Matters

You'll be instrumental in Nordstrom's technology transformation, directly impacting millions of customer transactions. This role offers:

+ Strategic Impact: Shape the platform that powers Nordstrom's in-store experience

+ Technical Growth: Work at the intersection of payments, mobile platforms, and retail operations

+ Cross-Functional Leadership: Partner with engineering, UX, operations, and business leaders

+ Transformation Experience: Participate in meaningful legacy system retirement and platform modernization

+ Innovation Opportunity: Build frameworks that will enable customer experiences we haven't even imagined yet

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$121,500.00 - $188,500.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_16.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!