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Northern Light Eastern Maine Medical Center

Department: Nursing Administration

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 7:00 AM to 5:00 PM

Summary:

The AVP for Nursing Practice. is responsible for the development, implementation and evaluation of the strategic plan for the service line, which is consistent with the organizations strategic and business plans. The AVP provides leadership and positive promotion of the services continuum from acute care through outpatient programming with linkage to community resources. The AVP is responsible for the development, communication and successful execution of established objectives (financial and clinical) within the service line. The AVP is responsible for maintaining a culture of positive communication and cooperation between physicians, nursing, and staff to ensure established objectives are achieved.

Responsibilities:

+ Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse.

+ Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

+ Purposefully conducts all aspects of the job in an ethical manner in support of the hospital’s commitment to ethical behavior in all areas of personal and professional activity.

+ Program Planning/Development

+ Collaborates with administrators, physicians, managers and other providers to facilitate planning, implementation, and evaluation of strategic plan and initiatives. o

+ Collaborates with leadership to create an operational plan consistent with the program’s strategic plan.

+ Unit/department-based goals and objectives are in concert with the overall direction of the program and the overall hospital plan.

+ Guides priorities and focus of work for activities of the program and organization.

+ Links inpatient and outpatient plans to promote coordination of care across the continuum and to promote operational efficiency.

+ Facilitates/collaborates in the development of program and business plans to address newly identified patient care needs.

+ Develops annual and multiyear capital budget.

+ Develops annual operational budget to support strategic plan.

+ Operational Responsibilities

+ Oversees the daily operations of the service line.

+ Makes recommendations to improve the productivity, quality and effective delivery of patient care services.

+ Develops and implements policies and procedures

+ Establishes productivity benchmarks for all areas of operations.

+ Responsible for the procurement and maintenance of equipment, and supplies, staffing and training of employees, and budgeting o Resource Management

+ Executes successfully the established plans and the services through measurement, monitoring, analysis, reporting, and adjusting the direction, allocation and utilization of available resources.

+ Collaborates with Physician Dyad Leadership to support program/practice changes to continually improve resource utilization.

+ Provides report of budget analysis to VP of Nursing at least quarterly.

+ Continuum of Care

+ Patient Care Standards Models patient outcome focused care and customer centered philosophy in practice.

+ Interprets and addresses issues of patient care internally and externally (Administration, Medical Staff Committees).

+ Recognizes and addresses bioethical and legal issues that influence the delivery of patient care.

+ Assures compliance with all appropriate regulatory bodies for delivery of patient care.

+ Quality Improvement

+ Facilitates quality improvement activities and processes.

+ Reflects organizational and departmental goals in the performance improvement plan.

+ The plan includes shared process improvement and outcome measures.

+ Integration of quality improvement activities is intentional and continuous.

+ The various disciplines and medical staff share content areas and indicators.

+ Innovation and creativity regarding the delivery of patient care is encouraged.

+ Develops key indicators and collects monthly data to monitor, trend and analyze clinical performance.

+ Provides leadership for the design and implementation of patient education strategies.

+ Care Coordination/Care Management

+ Provides leadership/consultation in the implementation, evaluation and modification of care coordination/case management.

+ Facilitates multidisciplinary performance improvement committees to develop evidence-based practice and monitor variances.

+ Provides communication and education opportunities that support and promote care coordination and care management strategies.

+ Builds partnerships that support and promote care coordination and care management strategies (i.e., physicians, home care agencies, long-term care centers, insurers, etc.).

+ Professional Practice

+ Provides leadership for strengthening the professional role of the disciplines.

+ Ensures that clinical practice models are promoted.

+ Promotes outcome focused and customer centered care.

+ Articulates expectations of clinical performance.

+ Provides guidance to managers regarding practice issues and resource utilization.

+ Refers staff to discipline specific leadership for professional practice issues. Participates and encourages others to participate in professional research presentations and review of published findings.

+ Provides leadership for evidence-based practice changes.

+ Serves as a resource to other departments on practice issues and trends.

+ Relationships

+ Maintain a collaborative environment that encourages growth through ownership of the service line culture.

+ Model behavior that invites colleague interaction and demonstrates mutuality. Communicates in a manner which is open, clear, respectful, and consistent.

+ Provides strong leadership within and between service lines to promote the goals of the hospital, including employee engagement and retention Invites feedback and acknowledges contribution of others.

+ Provides constructive feedback to employees and peers to further hospital goals.

+ Establishes a leadership development strategy that identifies and promotes high performers within the workforce.

+ Model collaborative behaviors which facilitate achievement of department and program goals.

+ Strategically establishes linkages with other key departments which facilitate the goals of patient care delivery. Handles conflicting situations in a dignified and respectful manner.

+ Responsible and fair conflict management with unionized and non-unionized employees.

+ Conducts purposeful counseling/coaching sessions with direct reports for purposes of professional development (i.e., percent of performance appraisals done in a timely fashion, one-to-one standing meetings).

+ Advocates for and assures colleagues attendance to and participation in professional development activities.

+ Participates actively in leadership forums such as nursing leadership, team building exercises, organization wide efforts such as department/section manager activities, etc.

+ Supports organizational efforts of establishing and maintaining relationships with communities, benefactors and other employees.

+ Supports organizational values by recognizing employees in written and verbal modes.

+ Promotes diversity.

STANDARDS OF EXCELLENCE

+ Sense of Ownership

+ Demonstrates personal commitment to quality job performance, a sense of responsibility for high achievement, professional appearance, awareness of current events throughout the hospital, and positive promotion.

+ Positive Attitude

+ Maintains a sense of understanding and compassion at all times while conveying energy and pride in all forms of communication: verbal, written, and non-verbal.

+ Responsiveness

+ Accommodates the needs of others through the use of timely actions, clarification, apologies, considerations, and the offering of additional information.

+ Communication

+ Openly interacts with patients and visitors through greetings and introductions, courteous gestures, engaging listening and feedback in dialog, providing helpful information, and avoiding technical language.

+ Commitment to Co-Workers

+ Cooperatively seeks to support and contribute to the work of others by offering assistance, acknowledging accomplishments, applying fair and respectful treatment, and addressing conflict in an appropriate manner.

+ Privacy/Confidentiality

+ Upholds the information and dignity of the patient in the highest regard through private and appropriate conversations and security procedures such as filing charts, logging out of computer screens, closing doors/curtains, and covering patients.

+ Safety Awareness

+ Keeps work area and surrounding environment clean and safe, reports practices and situations that may cause harm. Follows patient safety policies including but not limited to hand washing and patient identification.

+ Competencies and Skills

+ Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

+ Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation.

+ Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

+ Develops Self and Others: Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

+ Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

+ Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

+ Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

+ Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

Credentials

+ Required Registered Nurse

Education

+ Required Master's Degree in Nursing

+ Requires minimum 5 years leadership experience

+ BLS Required

Working Conditions

+ Potential exposure to hazardous materials.

+ Potential exposure to noxious odors.

+ Potential exposure to very hot or cold temperatures.

+ Prolonged periods of kneeling.

+ Lifting, moving and loading less than 20 pounds.

+ Prolonged periods of standing.

+ Prolonged periods of walking.

RN Manager, Nurse Manager, Care Manager RN, House Manager, Charge Nurse, Leadership, Supervisor, Lead, BSN, MSN

Position AVP- Patient Care Services/RNLocation Req ID 84941