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Compliance Training Specialist (Management Analyst III)

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Compliance Training Specialist (Management Analyst III)

Salary

$59,393.29 - $100,692.42 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13723

Department

Community Services Board

Division

Administration

Opening Date

12/19/2025

Closing Date

12/29/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment and dedicated to supporting a positive work and treatment environment. Please join us as we provide hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Management Analyst III (Training & Compliance Specialist) to develop and manage agencywide training programs that meet state, federal, and accreditation standards. This role collaborates with supervisors to identify training needs and ensure all staff, contractors, volunteers, and interns are properly trained. Working within the Compliance Division, the training specialist supports orientation, quality improvement, and regulatory adherence, while also assisting with internal audits and policy implementation. This position plays a key role in promoting organizational excellence through effective training and compliance efforts.

Department Hiring Salary Range: $62,732 - $71,987

Essential Functions

Essential functions include but are not limited to:

+ Ensures that the NCSB service delivery system is consumer focused, responsive, user friendly, and provides quality services.

+ Analyzes training, activities, and outcomes, develop workplan for tracking compliance in collaboration with managers and CSB-IT support for data related items.

+ Partners with each program to address, create and implement training for overall agency enhancement.

+ Oversees orientation of new employees by providing structure and support for staff who assist with the training process. Ensure that this monthly event runs efficiently in conjunction with Personnel Supports onboarding process.

+ Ensures that NCSB employees are compliant with all required trainings.

+ Monitors and provides support for NCSB's electronic learning system, Relias.

+ Coordinates Therapeutic Options Behavioral Intervention Program, including but not limited to employees and -train the trainer" recertifications.

+ Provide individual and program training as follow-up to the Compliance Departments recommendations and/or Corrective Action Plan requirements.

+ Conducts systematic utilization reviews of consumer clinical records and financial/billing records to determine if chart documentation is consistent with billing and reimbursement requirements to assure compliance.

+ Assists with completion and oversight of external audits. Researches and analyzes regulations and policies for changes that could affect agency operations.

+ Assists with updating and maintaining Program Manuals,

+ Proficiency in the CSB electronic health records system which will be utilized with new employee training, implementation within assigned program/position, and scheduled follow-up training as needed on an individual and group basis.

+ Provides regular and ongoing training to improve documentation and data recording, ensuring compliance with accrediting and regulatory bodies.

+ Reviews and processes incident reports. Utilizes state database to report incidents that are determined to be critical.

+ Provides 24-hour coverage for this reporting process.

+ As part of the Compliance team, this position works in conjunction with the quality analyst and consumer relations specialist, performing all essential duties, as needed.

+ Performs other duties, as assigned.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Four years' experience in data analysis or related field; or an equivalent combination of education and experience.

Preferred Education/Experience:

+ Bachelor's degree in human services, public/business administration, psychology, or urban studies.

+ The ideal candidate will have two years of experience working with Severely Mentally Ill (SMI), Substance Abuse (SA), Developmental Disability (DD), or co-occurring populations.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment

Working Hours: Monday — Friday 8:30 PM - 5:00 PM

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

07

Do you have experience working with severely mentally ill (SMI), substance abuse (SA), Developmental Disability (DD) or co-occurring population.

+ Yes

+ No

08

Please describe your experience working with severely mentally ill (SMI), substance abuse (SA), Developmental Disability (DD) or co-occurring population.

09

Do you have a valid driver's license?

+ Yes

+ No

10

Please provide the name, email address, and phone number of your current or most recent supervisor

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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