• Learning Experience Facilitator

    Insight Global (Chicago, IL)


    Job Description

    Complete an 8‑week certification program to become fully certified in GM Onboarding and Above-Property Operator programs

     

    Facilitate monthly VILT sessions, approximately 20 weeklong sessions annually

     

    Deliver engaging, high-quality virtual learning across GM onboarding and Franchise P&L initiatives

     

    Collaborate with SMEs to ensure content accuracy and consistent delivery

     

    Act as the primary learner contact during virtual sessions; reinforce takeaways and connect content across presenters

     

    Draft and manage program email communications (pre-work, reminders, follow-ups)

     

    Manage shared inbox inquiries related to People & Learning onboarding

     

    Audit, update, and maintain sessions in My Learning (Saba Cloud)

     

    Mark completions, manage scheduling exceptions, summarize session surveys

     

    Participate in APH team planning meetings and support program consistency

    Assist with virtual administration tasks, scheduling, roster updates, and learner tracking

    Update programs and documents as content evolves (brand standards, QA updates, waivers discussions, etc.)

     

    Use Microsoft Suite + learner engagement tools (Kahoot) to support facilitation

     

    Support team capacity by managing virtual sessions during peak periods

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Experience facilitating virtual instructor-led training (ViLT)

     

    Background in learning, onboarding, leadership development, or training delivery

     

    Strong verbal and written communication skills

     

    Highly organized, detail-oriented, and able to manage multiple priorities independently

     

    Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Teams) and tools like Microsoft Forms, Kahoot

     

    Ability to work in a fully remote environment

     

    Strong interpersonal skills; ability to connect with learners globally

     

    Ability to troubleshoot issues, learn program content/policies, and serve as a point of escalation

     

    Experience working with LMS platforms (Saba/My Learning preferred)

     

    Hospitality background Prior Hyatt experience (GM, AGM, on‑property Director)

     

    Hospitality knowledge or experience with hotel onboarding programs

     

    Familiarity with Hyatt systems: My Learning (Saba), HyattConnect, Colleague Advantage, HyattPrO, BOB, HySat, ThoughtSpot, HotSOS, Envision, Koddi, Glasswing

     

    Experience coordinating learning programs or managing communications

     

    Experience as a certified trainer or onboarding lead at a hotel

     

    Comfort proofing content and managing communications where English may be a second language