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Job Description

Insight Global is working with a company undertaking a major GTM Technology transformation with an AI-first approach, and we're looking for a highly skilled Senior SFDC/CPQ Admin to join our team in Europe or LATAM. This role is essential for optimizing our complex Salesforce CPQ implementation, ensuring its alignment with Zuora, and supporting our public company obligations. You'll also play a key role in incorporating AI to enhance our pricing, quoting, and subscription management processes. You'll work closely with East Coast teams, requiring flexibility in your hours.

Key Responsibilities:

Serve as the primary Salesforce CPQ Administrator, responsible for the daily configuration, maintenance, and improvement of our Salesforce CPQ instance.

Lead the optimization and refactoring of existing Salesforce CPQ declarative automation (e.g., Price Rules, Product Rules, Discount Schedules, Approval Processes) to enhance efficiency, reduce technical debt, and ensure accurate quoting.

Ensure seamless integration and data flow between Salesforce CPQ and Zuora, with a strong understanding of their interdependencies and data synchronization points.

Identify and implement AI-driven solutions or native Salesforce AI features (e.g., Einstein Next Best Action for pricing, AI-powered product recommendations) to optimize pricing strategies, improve quoting accuracy, and automate complex billing scenarios within CPQ and Zuora.

Explore AI applications for predictive pricing, revenue forecasting, and churn analysis related to subscriptions, leveraging CPQ data.

Collaborate with finance, sales, and operations teams to gather requirements and translate them into scalable, compliant, and optimized CPQ solutions, with an eye towards AI enhancement.

Provide expertise and guidance on CPQ configurations that consider financial implications and adhere to SOX regulations for a publicly traded company.

Manage user profiles, permission sets, and data visibility specific to CPQ functionality.

Develop and maintain CPQ-related reports and dashboards to provide insights into quoting and revenue processes.

Diagnose and resolve complex administrative and data-related issues within Salesforce CPQ and its integration with Zuora.

Contribute to the strategic evolution of our GTM tech stack, identifying opportunities for improvement and innovation, with a strong emphasis on AI capabilities within the CPQ realm.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of strong, hands-on experience as a Senior Salesforce Administrator with significant expertise in Salesforce CPQ.

Proven expertise in Salesforce CPQ configuration, including advanced price rules, product configuration, pricing models, bundles, and quoting processes.

Demonstrated experience in environments where Zuora is present, understanding its role in the subscription billing lifecycle and its integration with CPQ.

Strong financial acumen relevant to CPQ and its implications for revenue recognition, billing, and accounting, especially within a SOX-regulated, publicly traded company.

Proven ability to optimize and refactor complex CPQ implementations declaratively.

A strong understanding of how AI can be applied to pricing, quoting, and subscription management workflows, particularly leveraging native Salesforce AI capabilities.

Excellent analytical, problem-solving, and communication skills, with the ability to collaborate effectively with cross-functional teams and across time zones.

Fluency in English.

Nice to Have:

Direct experience with Zuora configuration or administration.

Salesforce CPQ Specialist certification.

Experience operating in an environment evolving from waterfall/hybrid to agile methodologies.