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Summary This position is located in the Bureau of Consular Affairs (CA), Passport Services Directorate (PPT), Office of Management Analysis and Coordination (MAC), Workload and Capacity Analysis Division (WC), in Washington, DC. The division provides strategic planning, programmatic oversight, and data-driven analysis on national passport application intake processing, workload, staffing, and facilities to ensure efficient and effective passport operations nationwide. Responsibilities Manage a program overseeing passport application intake, initial processing, and distribution; analyze workload, staffing, and capacity trends; support resource planning, facilities projects, and provide reports and recommendations to leadership. Perform studies on resource allocation and field productivity to support long-term staffing, hiring, and contractor utilization plans across passport agencies and centers. Plan and coordinate facilities-related projects, including site relocations and security infrastructure upgrades, in partnership with internal stakeholders, GSA, and vendors. Serve as a liaison with regional offices, other Directorate units, and inter-bureau partners to implement strategic initiatives, ensure policy alignment, and manage shared priorities. Prepare detailed reports, briefing materials, and recommendations for senior leadership regarding intake processing, workload, capacity planning, and facilities management activities. Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants applying for the GS-12 grade level must meet one of the following requirements: Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience conducting analyses of program or operational workload, administrative processing, staffing, or production data to support recommendations for improving efficiency, resource utilization, or service delivery. Experience collecting, interpreting, and summarizing data and preparing analytical reports, dashboards, or briefing materials used by supervisors or managers in operational, programmatic, or planning decisions. Experience supporting administrative or operational projects such as space planning, readiness activities, or facilities-related efforts by gathering requirements, coordinating inputs, or tracking project actions. Experience coordinating with internal offices or stakeholders to support the implementation of approved workload, staffing, processing, or operational initiatives. There is no substitute of education for specialized experience for the GS-12 position. Applicants applying for the GS-13 grade level must meet one of the following requirements: Applicants must have 1 year of specialized experience equivalent to the GS-12 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience leading complex analyses of program operations, workload, staffing, processing, or resource utilization and developing recommendations adopted by senior leadership. Experience developing, refining, or applying advanced analytical approaches or models to evaluate program performance or forecast operational or resource requirements. Experience managing or coordinating high-impact operational or facilities-related projects such as relocations, renovations, or security infrastructure upgrades, including planning activities, identifying risks, and advising stakeholders. Experience advising senior officials and representing an organization in cross-functional or interagency engagements by presenting analytical findings and recommending operational or process improvements. There is no substitute of education for specialized experience for the GS-13 position. Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or [email protected]. If eligible, situational telework agreements may be permitted with supervisory approval. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other Bureaus/Offices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.