"Alerted.org

Birmingham, AL, USA | Hourly | 15.00 per hour Longevity increases and Performance incentives so you're rewarded for being a rockstar! | Full Time

| Medical, Dental, Vision, Competitive Salary, Paid Time Off,

Join Disabled Veteran Solutions as a Remote Customer Service Agent and experience the thrill of making a tangible difference in the lives of our customers. You'll have the opportunity to solve diverse challenges daily, fostering your problem-solving skills in a meaningful way. With a strong focus on empathy and understanding, you will engage with customers to address their needs while honing your customer-centric approach. This role is perfect for those who thrive in high-performance environments and enjoy the satisfaction of exceeding customer expectations.

Your contributions will directly support our mission to enhance the lives of veterans and their families. You will be offered great benefits such as Medical, Dental, Vision, Competitive Salary, and Paid Time Off. If you are ready to embrace a rewarding career where your efforts are genuinely valued, we encourage you to apply today.

Who are we? An Introduction

Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.

Your role as a Remote Customer Service Agent

As a Remote Customer Service Agent at Disabled Veteran Solutions, you will be responsible for providing exceptional service to our customers on a daily basis. Each day, you will engage with clients through various communication channels, addressing inquiries, resolving issues, and guiding them through our services. You will be expected to demonstrate empathy and understanding, ensuring each interaction reflects our commitment to customer-centricity.

Additionally, you'll collaborate with team members to share insights and strategies, heightening the overall customer experience. Daily tasks will include logging interactions, following up with clients, and utilizing problem-solving techniques to address unique customer challenges. With a focus on high performance, you will strive to meet or exceed set targets while maintaining a positive attitude in all interactions.

Are you a good fit for this Remote Customer Service Agent job?

To succeed as a Remote Customer Service Agent at Disabled Veteran Solutions, a variety of essential skills are crucial. Strong communication abilities are paramount, enabling you to convey information clearly and empathetically while fostering positive relationships with customers. Problem-solving skills will empower you to analyze different situations and develop effective solutions to meet diverse customer needs. A customer-centric mindset is essential, ensuring you prioritize the satisfaction and well-being of every individual you engage with.

Adaptability is also key, as you will face various challenges and inquiries that require quick thinking and flexibility in your approach. Additionally, time management skills will be important for handling multiple tasks efficiently while maintaining high-quality service. A strong sense of teamwork will enhance collaboration with colleagues, helping to create a supportive environment focused on delivering exceptional customer experiences.

Make your move

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!

A pre-employment drug screening and criminal background check are required prior to employment.